Kaliba
Head of Account Management
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Head of Account Management | Remote (UK) | PE-Backed SaaS
Kaliba is partnering with a high-growth, PE-backed SaaS business for a Head of Account Management.
This business has scaled profitably year on year, serves household-name enterprise customers, and is now investing in senior commercial leadership to drive the next phase of growth across its global account base.
The role
You'll lead a distributed team of Account Directors and own the full retention and expansion engine: renewals, upsell, cross-sell, and logo retention across mid-market and enterprise accounts.
You'll combine strategic leadership with hands-on execution. You'll be coaching deals, sitting in on customer calls, running pipeline reviews, and holding your team to a high bar every week.
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- Own NRR and GRR targets across the existing customer base
- Build and embed repeatable account planning methodology and commercial playbooks
- Drive forecasting accuracy, pipeline discipline, and data-led decision making
- Recruit, develop, and retain top-tier account management talent
- Act as a senior voice of the customer into Product, Marketing, and leadership
Who you are
- 2+ years leading ADs or AMs in a SaaS environment (not purely CS leadership). You've carried a team number and can point to how you hit it: forecasting accuracy, pipeline coverage, conversion rates.
- You bring enough gravitas to hold senior customer conversations while staying low-ego enough to get into the weeds with your team.
- You lead through metrics, not intuition.
- You challenge assumptions.
- You bring pace and intensity.
- Strong signals: experience in or adjacent to procurement, compliance, risk, or contract management software. Background with NetSuite or similar. Evidence of building or embedding a sales playbook.
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What's on offer
- Fully remote in the UK
- Comprehensive benefits (private health, pension, life assurance, income protection)
- L&D investment
- A culture that values performance over potential and execution over intention
To apply or learn more, reach out to James Kennedy at Kaliba.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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