Transformation & Change Leadership

• CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data-driven decision-making.
• Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
• Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.

Challenger Brand Mindset

Instil a fast-paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test-and-learn approach.

Data, Insight & Performance Management

Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions. Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.

Cross-Functional Collaboration

• Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.

Key Skills & Experience

• Leadership: Proven experience leading multi-layered sales or account management teams.
• Preferable experience working within automotive, digital marketplaces, or high-volume B2B SaaS/digital environments.
• Commercial Acumen: Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention.
• Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations).
• Execution: Superb ability to balance high-level strategic thinking with hands-on, tactical execution.

Success Looks Like

• Tangible growth in dealer revenue, retention, and share of wallet.
• Increased stock levels and listing quality across the platform.
• Measurable improvement in dealer engagement and satisfaction.
• Successful rollout and full team adoption of the new CRM and billing platforms.
• A highly visible shift to a high-performance, challenger sales culture.
• Stronger positioning of the company as a trusted, consultative dealer growth partner.

At Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

Here’s how we back you:

Financials 💰

• We offer an annual bonus scheme or commission plans for our Commercial team.
• We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
• Quarterly value-led awards with generous cash prizes.
• Referral Bonus: Recommend a colleague, get £2,000.

Work-Life 🏖️

• 25 days (plus bank holidays)
• Hybrid role, two days a week based in our Richmond office
• Family Enhanced leave after 6 months of service:
  • Maternity/Pregnant Parent Leave: 20 weeks at 100% pay
  • Paternity/Non-birth Parent Leave: 12 weeks at 100% pay
• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you

Health & Peace of Mind 🏩

• Comprehensive cover so you (and your favourite people) have the care you need.
• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
• Life Assurance: 4x basic salary covered by Unum.
• Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth 🌱

We hired you for your talent, and we’re committed to helping you expand it.

• Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

The Extras 🔍

• Your choice of a MacBook or Windows laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
• Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Free food & drinks in the office.
• We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Cazoo

Here at Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!