Peaple Talent
Head of Agentic CX Engineering
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We are currently working with one of the UK's leading Customer Experience consultancies, and this is genuinely one of the most exciting leadership opportunities we've recruited this year.
Route 101 are looking for a Head of Agentic CX Engineering to lead and grow their AI, Conversational AI and Development capability. This isn't just about managing a team, it's about shaping the future of AI-powered customer experience.
Head of Agentic CX Engineering
- Remote
- SC Clearance eligibility needed
- £85,000-£95,000 per annum
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The role: You'll lead a team of developers, conversational AI specialists and technical consultants, helping customers transform the way they engage with their users through automation, AI agents and next-generation CX technology.
You will have the opportunity to genuinely shape a rapidly growing practice rather than simply manage one.
What you will need:
- Experience leading technical engineering, development or Professional Services teams
- Strong understanding of Conversational AI, Agentic AI, automation or CCaaS technologies
- Be comfortable working across customer delivery, technical strategy and commercial growth
- To enjoy coaching teams, building capability and driving innovation
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Salary and benefits:
- £85,000-£95,000 per annum salary
- Annual bonus
- Work at 8th best Certified Great Place to Work
- Excellent pension and private healthcare
- Work with technologies including Amazon Connect, NICE CXone, Zendesk, Cognigy, Calabrio and more
If you'd like to hear more about this role please do apply today for a call.
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