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Head of Analytics
Head of Analytics | Last Mile | Hybrid Working | Hatfield
Ocado Group
We are Ocado Group, revolutionising online grocery through world-class automation. Our Ocado Smart Platform (OSP) integrates cutting-edge robotics, AI, and IoT within Customer Fulfilment Centres (CFCs), mastering single-pick efficiency for global partners. Join us to push the boundaries of retail technology.
About The Role
As the Head of Analytics for Last Mile, you will lead the insight agenda for a critical operational domain. Last Mile oversees the final stage of fulfilment—delivery routing, fleet operations, slot management, and performance tracking across our global partners—ensuring orders reach customers efficiently.
This highly influential, cross-functional role sits on the Data & Analytics leadership team, focusing less on AI invention and more on turning advanced capabilities into actionable business value while fostering adoption across stakeholder teams. You’ll collaborate with VP-level leaders in Product, Engineering, and Partner Success, as well as Heads of Analytics in Fulfilment and Ecommerce.
Key responsibilities include:
- Driving operational adoption of AI-driven insights by influencing (not simply directing) stakeholders.
- Guaranteeing solutions benefit Ocado Retail now while setting up potential scalability for external partners.
- Establishing ownership over the analytics strategy for Last Mile’s most operational challenges.
Key Responsibilities
Operational Excellence
- Drive Last-Mile Efficiency: Identify and develop strategic initiatives to optimise routing, chiller tote usage, and storage capacity—collaborating across engineering, operations, and data teams.
- Deliver Tangible Value: Convert advanced analytics/AI into clear operational improvements, from fulfilment efficiency to capacity management.
- Optimise Feedback Loops: Work with AI enablement teams to closure gaps between model outputs and real-world ground truth, ensuring seamless adoption.
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Team Leadership & Culture
- Lead Last Mile Analytics Team: Set priorities, establish scoping frameworks, and build a culture of high-quality, actionable insights.
- Nurture Technical & Commercial Skills: Develop analysts to bridge the gap between data-driven models and business stakeholders.
- Champion Experimentation: Instigate a mindset of evidence-based decision-making, certifying robust evaluation standards and embracing data-backed iteration over intuition.
Technical Ownership
- Maintain AI & Analytics Foundations: Synthesise semantic layers and operational logic to ensure AI outputs align with real-world business definitions.
- Translational Leadership: Bridge the gap between complex data insights and TBO (Take-Back-Over) stakeholder alignment.
What We're Looking For
Essential
✅ Senior Stakeholder Influence: Proven ability to operate in highly complex environments (e.g., management consultancy) – structuring problems, aligning visions, and challenging senior leadership. ✅ True Leadership by Influence: Track record of driving change without direct authority, by assembling cross-functional partnerships and translating technical insights into business decisions. ✅ Tech & AI Literacy: Strong diagnostic ability to separate actionable AI solutions from noise, grounding advanced tools within operational context. ✅ Analytical Expertise: Underpins a team capable of:
- Metric architecture design
- Experimentation norms
- Validating model efficacy alongside Data Science partners
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Nice to Haves
🔹 Domain Experience: Logistics, last-mile operations, or warehouse efficiency insight—foregrounds problem structure. 🔹 Data Science Exposure: Collaborative history with ML functions, understanding operational model translation. 🔹 Modern Tooling: Familiarity with semantic layer tools, data catalogs, or AI evaluation frameworks.
Why Join? Benefits
Ocado advocate for work-life balance and diverse rewards: ✔ Time & Flexibility
- 25 days leave rising to 27 after 5 years + 30 days global remote working.
- Full PTO buyback.
✔ Wellbeing
- Private medical insurance from Day 1
- Wellbeing apps + employee assistance programme (EAP).
- Life assurance + income protection.
✔ Family
- 22 weeks paid maternity/primary carer leave
- 6 weeks paid paternity leave
✔ Financial Growth
- Competitive pension (with 7% employer match)
- Share schemes (Sharesave & BAYE).
- Interest-free commuting loans.
✔ Perks
- Cycle-to-work scheme + free transport to Hatfield/Welwyn stations.
- 15% discount on Ocado with free delivery (from Day 1).
We pride ourselves on individuality, diversity & excellence — fostering a barrier-free culture and supporting equal opportunities. If you require adjustments at any recruitment stage, please disclose during application. Let’s collaborate to be brilliant.
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