Key Competencies:

• Ensures accountability: Holding self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
• Directs work: Providing direction, delegating, and removing obstacles to get work done. Provides clear direction and accountabilities. Delegates and distributes assignments and decisions appropriately. Monitors progress by maintaining dialogue on work and results. Provides appropriate guidance and direction based on people's capabilities. Intervenes as needed to remove obstacles.
• Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Forms teams with an appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team

Key Skills, Knowledge & Experience:

• Technology literate.
• Knowledge and experience of process mapping and continuous improvement an advantage.
• Direct experience within a Live music environment.
• Experience of the end-to-end processes of supporting Live Artists.

Key Performance Indicators (KPIs):

• TBD but financial performance of ROAM EU; delivery of SLAs.

Key Interactions:

• MD, ROAM EU
• Director of Operations, ROAM EU
• Partners and Agents
• Co-ordinators
• Finance
• Marketing
• Colleagues in Sandbag
• ATC Management
• US as appropriate
• Technology

Decision Rights:

• People & Team Management:
  • Allocates coordinator workload and manages resource deployment across the team — decides alone.
  • Day-to-day line management decisions for Coordinators and interns/placements — decides alone.
  • Recommends hiring into Coordinator and intern roles; final decision made with Director of Operations — recommends, DoO approves.
  • Initiates performance conversations and probation reviews for direct reports — decides, informs DoO.
  • Approve leaves for direct reports — decides alone
• Financial:
  • Manages and approves spend within the work placement and mentoring programme budget — decides alone within agreed budget
  • CMF funding: manages compliance and day-to-day spend — decides alone within approved parameters; reports to DoO
  • Expenditure outside agreed budget — recommends to DoO
  • No independent authority over departmental headcount costs
• Operational / Process:
  • Owns and updates process maps for all Artist Delivery elements — decides alone
  • Initiates and implements process improvements within the Coordinator function — decides alone within remit Proposes significant process changes that affect other departments — recommends to DoO
  • Decides on day-to-day service delivery standards — decides alone
• Technology:
  • Provides requirements and input into technology decisions — consulted
  • Adoption of new tools within the Coordinator team — recommends to DoO
  • No independent authority to commit to new platforms or systems
• External & Strategic:
  • Manages external stakeholders on work placement and mentoring programmes (e.g. CMF, Youth Music, BLiM) — consults with DoO
  • Commits to external programme partnerships — recommends to DoO
  • No authority to commit ROAM contractually or commercially.