HSBC
Head of Audit Engagement and Operational Management
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Ready to shape how Global Internal Audit delivers at scale?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
Head of Audit Engagement and Operational Management is a global role within Global Internal Audit (GIA), reporting to the GIA Chief Operating Officer (COO). The role ensures the end-to-end operation of the Internal Audit function so GIA can deliver its vision and strategy effectively. It brings together planning, performance oversight, operating model optimisation, communications and people agenda execution across a global audit organisation. Success means clear and disciplined delivery of the Annual Operating Plan (financials and headcount) and the Annual Audit Plan (AAP) with strong resource utilisation and transparent performance reporting. The role also supports effective internal and external auditor and regulator engagement in partnership with senior stakeholders. It operates in a matrix environment across diverse geographies and priorities with a strong focus on innovation, efficiency and cost reduction.
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What you'll be doing
- Oversee the end-to-end operational management of GIA to enable delivery of the function’s vision and strategy
- Set and deliver the Annual Operating Plan (AOP) across financials headcount and resourcing including outsourced provider usage
- Oversee delivery of the Annual Audit Plan (AAP) and optimise resource utilisation across the audit portfolio
- Establish and run performance monitoring for AAP completion and operational OKRs and KPIs including reporting routines
- Shape and optimise the GIA Operations Centre of Excellence and Target Operating Model aligned to the Internal Audit Charter
- Develop and implement the GIA people strategy and engagement initiatives in partnership with HR and relevant functions
- Create and deliver the GIA communications plan fostering open communication speak-up and diversity of thought
- Support internal and external auditor and regulator engagement in partnership with the GIA COO and senior stakeholders
What we're looking for
- Bring a thorough understanding of HSBC Group structures, values, behaviours, processes, and objectives
- Demonstrate established knowledge of the financial services landscape and competitor developments influencing Internal Audit
- Show deep capability across financial budgeting, planning, and operational management in a global or matrix environment
- Evidence experience delivering people and engagement initiatives at pace across diverse stakeholder groups
- Apply a strong understanding of what an Internal Audit function does and its role within an organisation
- Use proven relationship management, communication, and influencing skills to gain consensus across matrixed networks
- Operate effectively with shifting priorities and complex stakeholder requirements while staying aligned to strategy and values
- Apply strong analytical rigour to contextualise data into business activities, insights, and conclusions
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Strengthening Audit Delivery Globally
This role shapes how Global Internal Audit operates day to day so teams can focus on delivering high-quality audit outcomes. It brings together planning, performance insight, operating model optimisation, and colleague engagement across a global function. If you want to help set the operational rhythm of GIA and support effective engagement across stakeholders and regulators, this is an opportunity to make a visible impact.
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