Helping Hands Home Care
Head of Branch Support
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Head of Branch Support
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From humble kitchen-table beginnings to our thousands-strong team today, we’re united by one belief: everyone deserves to live well in the place they call home.
As one of the UK’s fastest-growing home care providers, we’re seeking an exceptional leader to shape and develop one of our most critical functions. If you’re passionate about operational excellence, customer experience strategy, and driving high performance at scale, we’d love to meet you.
Location
Alcester / Hybrid
Salary
Up to £75,000 + car allowance
The Role: Head of Branch Support
This is a pivotal senior leadership opportunity at the heart of our services. As Head of Branch Support, you’ll lead and develop a centre of excellence that empowers our branch teams, carers, customers, and families across our Visiting Care and Live-in Care services.
This isn’t just another customer service leadership role—it’s a chance to influence strategy, drive transformation, and create exceptional experiences across a nationwide, complex organisation.
You’ll shape how specialist support is delivered, ensuring every interaction reflects the highest standards of care, service, and communication that Helping Hands is known for.
What You’ll Be Doing
- Leadership & Operations
- Lead and develop Branch Support, Carer Services, and Out-of-Hours teams
- Head and enhance a centre of excellence providing top-tier support to teams, carers, customers, and families
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Customer & Service Excellence
- Drive exceptional customer experiences across all key touchpoints
- Shape and deliver a long-term workforce strategy aligned to Live-in Care growth
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Business Impact
- Partner with senior leaders to define operational priorities and business performance
- Leverage customer insights, service data, and market trends to identify and act on improvement opportunities
- Spearhead continuous improvement initiatives to boost quality, efficiency, and satisfaction
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Compliance & Safety
- Ensure safeguarding, compliance, and regulatory standards are upheld across all teams
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Innovation & Technology
- Drive automation, process improvement, and innovation to enhance service delivery
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Commercial Growth
- Support the expansion of Live-in Care while delivering against budget and forecast targets
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Team Development
- Lead, coach, and develop a team of ~40 colleagues, fostering a culture of accountability, engagement, and excellence
What We’re Looking For
We’re seeking an inspiring senior leader who blends strategic foresight with operational execution—someone who prioritizes customer care with purpose.
Core Requirements
✔ Proven leadership in customer-focused operational support roles ✔ Ability to deliver exceptional service for both internal and external customers ✔ Sharp commercial awareness and business acumen ✔ Experience influencing senior stakeholders and building cross-functional relationships ✔ Outstanding communication and leadership skills ✔ Track record of driving operational improvements, delivering measurable results ✔ Data-driven approach to decision-making and performance management ✔ Thrives in high-pressure, evolving environments ✔ Resilience, adaptability, and a solutions-focused mindset
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Desirable (but not essential)
🔹 Experience in organizational transformation initiatives 🔹 Background in care, healthcare, or regulated environments 🔹 Knowledge of safeguarding, compliance, and regulatory requirements 🔹 Experience scaling operations across large, diverse organisations
Why Join Helping Hands?
We’re a purpose-driven organisation, but that doesn’t mean we lack ambition. This is your chance to:
🚀 Shape a critical function that directly impacts hundreds of customers, families, carers, and colleagues nationwide 🚀 Lead a high-visibility team at the core of our operations 🚀 Influence business strategy and drive transformation 🚀 Foster exceptional experiences aligned with our mission—helping people live well
At Helping Hands, we believe care, collaboration, and continuous improvement build an extraordinary culture. We’re building a diverse, inclusive community—one where everyone belongs.
All applications are considered fairly, in line with our Equality and Diversity Policy. Apply today and be part of something meaningful.
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