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Head of Business Operations
Location: Hybrid / flexible
Role Type: Full-time, flexible working
About Affinity Consulting
Affinity Consulting is a growing consultancy supporting health, technology and growth-focused organisations with strategy, delivery, commercial development and operational execution.
As the business grows, we are looking for a highly organised and proactive individual to lead the setup and management of our business administration and back-office function.
This is a hands-on role for someone who can bring structure, create processes and help build the operational foundations of a new and growing business.
Role purpose
The Head of Business Operations will be responsible for setting up and managing the day-to-day operational and administrative processes across Affinity.
This will include invoicing, debt chasing, quote management, onboarding employees and contractors, diary and inbox management, recruitment coordination, business policies, templates and internal processes.
The role may also support wider group businesses, including Great Scenic Journeys and Brysk, with their business operations and administration.
Key responsibilities
Business Administration & Operations
- Set up and manage Affinity's core back-office processes.
- Maintain systems for documents, contracts, quotes, invoices and business records.
- Create practical policies, templates and ways of working.
- Improve consistency, organisation and efficiency across the business.
Finance Administration
- Prepare and issue client quotes, proposals and invoices.
- Track outstanding invoices and support debt chasing.
- Maintain records of payment terms, client agreements and commercial commitments.
- Liaise with accountants or finance partners as required.
People, Recruitment & Onboarding
- Coordinate onboarding for permanent employees, contractors and associates.
- Maintain employee, contractor and supplier records.
- Support the creation of onboarding packs, contracts and induction materials.
- As the business grows, support recruitment activity including adverts, interview coordination and offer processes.
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Diary, Inbox & Business Support
- Manage diaries, meetings and scheduling for senior leaders where required.
- Support inbox management, correspondence and follow-up actions.
- Prepare agendas, meeting notes and action logs.
- Help ensure actions are tracked and completed.
Wider Group Support
- Provide operational and administrative support to other group businesses, including GSJ and Brysk, where required.
- Help improve processes, coordination, invoicing and general business operations across those businesses.
Skills and experience
Essential
- Experience in business administration, operations support, office management or executive support.
- Strong organisational skills and excellent attention to detail.
- Experience with invoicing, quotes, documents and basic finance administration.
- Confident using Microsoft Office, Teams, Outlook, SharePoint and Excel.
- Able to work independently and manage multiple priorities.
- Comfortable working in a growing business where processes need to be built from scratch.
- Professional, discreet and trusted with confidential information.
Desirable
- Experience in consultancy, healthcare, technology or professional services.
- Experience supporting recruitment or onboarding.
- Experience creating policies, templates or processes.
- Experience supporting founders, directors or senior leaders.
- Familiarity with CRM, finance or project management tools.
Personal Attributes
- Proactive, practical and solutions-focused.
- Calm, organised and able to bring order to complexity.
- Commercially aware and understands the importance of cashflow and client service.
- Confident working with senior stakeholders, clients, employees and suppliers.
- Hands-on, flexible and willing to get involved where needed.
- Collaborative, discreet and reliable.
What success looks like
Within the first six months, the successful candidate will have:
- Set up clear back-office processes for Affinity.
- Created reliable systems for quotes, invoicing, debt tracking and documents.
- Improved diary, inbox and meeting coordination.
- Supported onboarding of employees, contractors and associates.
- Helped create core policies, templates and branded materials.
- Identified how the role can support wider group businesses such as GSJ and Brysk.
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Why join Affinity
This is an opportunity to join an ambitious consultancy at an early stage and play a key role in shaping how the business operates.
The role is ideal for someone who wants more than a traditional administration role. You will be trusted to build processes, improve ways of working and become a central part of Affinity's growth.
Benefits
At Affinity, we are committed to creating a workplace where people can thrive both professionally and personally. Our benefits package is designed to provide flexibility, support wellbeing, recognise contribution and give employees the opportunity to share in the success of the business.
- Flexible working. We believe work should fit around your life, not the other way around. Employees have the flexibility to shape their working pattern, including the option to compress their contractual hours into a four-day working week, subject to business needs and manager approval.
- Home working allowance. Helping you create a productive and comfortable workspace. Employees who work remotely or on a hybrid basis are eligible for a £100 monthly home working allowance, paid through payroll. This allowance helps support the costs of working from home and will be subject to tax and National Insurance deductions where applicable.
- Employee Share Scheme. Share in the future success of the business. Eligible employees may have the opportunity to participate in the Company's employee share scheme, allowing them to become more closely connected to the long-term growth and success of the organisation, subject to scheme rules and eligibility requirements.
- Birthday Leave. Take time to celebrate your special day.
- Volunteering Days. We encourage employees to support charities, community projects and local initiatives that are important to them. Employees may take up to four paid volunteering days per year.
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