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Head of Change
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Head of Change | High-Growth Specialty MGA | Remote (UK) | Full-Time | £90-100K + Bonus
About the Company
Our client is a modern, high-growth specialty MGA dedicated to bringing technical excellence, operational agility, and data-led decision-making to the insurance marketplace. Having tripled their number this year, they continue to invest in the people, processes, and technology that will shape the future of their business.
As they continue to scale, they are looking for an ambitious Head of Change to lead enterprise-wide transformation, ensuring strategic initiatives, operational improvements, regulatory change, and technology programmes are successfully delivered across the organisation.
This is an opportunity to join a business where change is viewed as a strategic enabler rather than a support function. Working closely with senior leadership, you'll play a key role in driving improvements across underwriting, claims, operations, and technology while helping build a scalable, future-ready organisation.
About the Role
Reporting directly to the Director of Operations, this is a senior leadership role with responsibility for defining and delivering the organisation's change strategy. You'll oversee enterprise-wide transformation initiatives, ensuring projects are aligned with business priorities, delivered effectively, and embedded successfully across the business.
Working closely with executive stakeholders, you'll act as the bridge between business, technology, and operational teams, creating governance, driving adoption, and ensuring change programmes deliver measurable commercial and operational outcomes.
As the business continues to grow, you'll also build and develop the Change function, establishing best practices, frameworks, and capabilities that enable the organisation to scale efficiently while maintaining regulatory compliance and operational excellence.
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Key Responsibilities
- Define and lead the enterprise-wide change strategy and roadmap, ensuring alignment with business priorities, growth objectives, and operational performance.
- Oversee the delivery of strategic transformation programmes across underwriting, claims, operations, and technology.
- Establish governance, standards, and delivery frameworks to ensure consistency and successful execution across all change initiatives.
- Lead the organisation's change management approach, driving stakeholder engagement, communication, training, business readiness, and long-term adoption.
- Partner with executive leadership to prioritise strategic initiatives and act as the key interface between business, technology, and external partners.
- Ensure all change programmes align with FCA requirements, delegated authority standards, and appropriate risk and governance frameworks.
- Define KPIs and reporting frameworks to measure programme success and provide meaningful updates to senior leadership.
- Drive a culture of continuous improvement by identifying opportunities for automation, digitisation, process simplification, and operational optimisation.
- Build and develop organisational change capability, embedding best practice and ensuring high-quality delivery across all transformation initiatives.
Skills & Competencies
- Proven experience leading enterprise-wide change and transformation programmes.
- Strong people leadership skills with the ability to develop high-performing teams.
- Excellent stakeholder management and influencing skills, including experience working with Executive and Board-level leaders.
- Strong programme governance and project delivery capabilities across multiple concurrent initiatives.
- Experience driving operational improvement, process redesign, and business transformation.
- Commercial mindset with the ability to balance strategic priorities and operational delivery.
- Data-driven approach with experience measuring programme success through KPIs and management information.
- Passion for continuous improvement, innovation, and creating scalable ways of working.
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Qualifications & Experience
- Demonstrable experience leading large-scale business transformation or enterprise change programmes.
- Professional Change Management qualification (such as Prosci, APMG, CMI) or equivalent practical experience.
- Experience working with Agile delivery methodologies (Certified ScrumMaster, AgilePM, SAFe, or similar).
- Proven success embedding organisational change and driving adoption across multiple business functions.
- Strong background in operational improvement, process redesign, and efficiency initiatives.
- Experience managing third-party suppliers, technology partners, or insurance service providers.
- Previous experience working within insurance, financial services, or another regulated environment is highly desirable.
Role Details
- Up to £100K base salary + bonus
- Health insurance, pension, and comprehensive benefits package.
- Fully remote, with access to offices in Bristol and London.
- Opportunity to lead enterprise-wide transformation within one of the UK's fastest-growing specialty MGAs.
- Significant ownership, autonomy, and direct exposure to senior leadership while helping shape the next phase of the company's growth.
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