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Head of Change, GUY'S & ST THOMAS FOUNDATION
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Head of Change, GUY'S & ST THOMAS FOUNDATION
Head of Change
The Head of Change leads the development, coordination, and delivery of the Foundation’s strategic change portfolio. Reporting to the Director of Transformation, this role provides expert direction on organisational change initiatives, ensuring alignment with strategic priorities and fostering a culture where transformation is understood, embraced, and delivered confidently across the organisation.
The Head of Change acts as the Foundation’s change leader, shaping strategy, establishing high-quality programme delivery structures, and ensuring teams are ready and supported through change. This includes oversight of the Change team, leading cross-Foundation initiatives, and ensuring effective governance of all strategic programmes.
Working cross-organisationally, the role collaborates with the Chief People & Transformation Officer, Chief Financial Officer, and Director of Transformation on planning and delivery. The posture delivers a transformational, organisation-wide approach to change, rooted in best practice, and elevates programme delivery via a strengthened programme management office (PMO). Key outcomes include improved staff readiness, enhanced confidence during periods of change, and measurable progress against strategic transformation priorities. The role also champions a culture that embraces innovation, adaptability, and continuous improvement.
Key Responsibilities
Strategic Change Leadership
- Define, lead, and manage the organisation-wide strategic change programme, ensuring alignment with the Foundation’s mission and long-term objectives.
- Develop and chair the strategic change governance forum, providing oversight, challenge, and clear direction.
- Collaborate with the Executive Team, senior stakeholders, and programme leads to refine change objectives and secure stakeholder buy-in.
- Work with the Chief Financial Officer to guide organisational planning, and monitor delivery of key KPIs.
- Cultivate a culture of change readiness, adaptability, and continuous improvement, while maintaining alignment with the Foundation’s strategic decision-making framework.
Programme & Portfolio Management
- Oversee a portfolio of high-impact strategic projects, ensuring consistent adherence to delivery standards and measurable outcomes.
- Lead the maturation of the Foundation’s project framework to improve governance, reporting, assurance, and delivery quality.
- Ensure the organisation has adequate resources—people, technology, and budget—to implement change without disrupting core operations.
- Monitor progress and evaluate the impact of initiatives, dynamically adjusting strategies to achieve strategic objectives.
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Leadership & People
- Manage and mentor the Change team, fostering a high-performing cohort of specialists.
- Drive cross-team collaboration, maintaining consistent approaches to change management and project delivery.
Stakeholder Engagement & Communication
- Partner with senior stakeholders to build alignment, engagement, and ownership within change programmes.
- Develop and execute effective change communications and engagement activities, prioritising clarity, consistency, and accessibility.
- Serve as a strategic advisor to executive leaders, offering challenging insights, rigorous guidance, and proactive leadership.
Change Management Practice
- Conduct enterprise-level change impact and readiness assessments.
- Design and implement targeted training, coaching, and resources for leaders and teams undergoing change to enhance capabilities.
- Embed change methodologies, tools, and frameworks to ensure consistent application across the organisation.
- Support the Chief People & Transformational Officer in organisational design activities, including target operating model (TOM) development and capability mapping.
Financial & Risk Management
- Manage project and programme budgets efficiently, ensuring cost-effective delivery.
- Identify risks, interdependencies, and issues across the change portfolio, developing and implementing mitigation strategies.
- Ensure compliance with regulatory, governance, and audit requirements.
Note: Responsibilities are illustrative rather than exhaustive. Additional tasks commensurate with the seniority of the role may be required.
Skills, Knowledge & Expertise
Attributes
- A self-starter who thrives in adaptable, high-integrity environments, embodying the Foundation’s core values.
- Driven by a commitment to continuous improvement, with meticulous attention to detail and strict adherence to best practices.
- Dedicated to delivering exceptional customer service—both internally and externally.
- Strong interpersonal abilities to liaise effectively among internal and external organisations.
- Exceptional communication and stakeholder management skills.
- Strong leadership capability; ability to motivate, challenge, influence, and inspire.
- Excellent analytical skills, translating complex challenges into clear, actionable strategies.
- Financial acumen with a track record of managing significant budgets.
- Comfort working in fast-paced, ambiguous, and dynamic team settings.
- Proven ability to influence senior decision-makers at C-suite and Board levels.
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Experience & Qualifications
- Proven experience delivering large-scale transformation across complex organisations, including within charity, private sector, public sector, healthcare, or comparable domains.
- Exposure to digital transformation, innovation programmes, or organisational design.
- Demonstrated success in leading enterprise-wide change and readiness initiatives.
- Experience establishing or scaling PMO structures and leading allied functions.
- Ability to manage multi-disciplinary teams and champion cultural and behavioural change.
- Expertise navigating matrixed, multi-site, or multi-disciplinary environments.
- Proficiency in industry frameworks, such as Agile, PRINCE2, PMP, Prosci ADKAR, or CFPM.
Benefits
- Contributory pension
- Annual personal development budget
- Annual health and wellbeing allowance
- Enhanced maternity, paternity, and parental leave (with extended pay, without tenure requirements)
- Free yearly health check-ups
- Support for healthy eating (fresh fruit bowls and onsite lunch facilities)
- Agile working and flexible arrangements
- Supportive IT equipment for remote working
- On-site shower facilities and bike storage
- Generous annual leave entitlement (27 days + statutory public holidays)
- Subsidised glasses
- Employee Assistance Programme
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