City St George's, University of London
Head of Change (Internal Applicants Only)
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City St George’s, University of London
City St George’s, University of London is the University of business, practice, and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science, and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice, and has a positive impact on the world around us.
Background
The Change Support Unit (CSU) is a central function that enables City St George’s University to deliver change more effectively, creating a positive and measurable impact on both the student and staff experience.
The Head of Change reports to the Director of Change and works in close partnership with the Head of PMO and Head of Business Analysis, taking responsibility to define, own, and continuously improve the University’s Change Management Strategy and framework, ensuring its full integration with the project and programme management lifecycle across the University’s change portfolio.
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Responsibilities
The post holder leads the design, delivery, and refinement of end-to-end change management methodology, tools, and templates, ensuring they are accessible, practical, and consistently applied by Business Change Managers and adopted by the business. They provide guidance, challenge, and assurance across key strategic change initiatives to ensure benefits are realized and impacts are effectively managed.
A champion for best practice in change management, the Head of Change brings strong leadership, excellent stakeholder engagement, and a collaborative approach with senior sponsors, delivery teams, and operational leaders. The role provides expert insight on change risks, readiness, adoption, and behavioral impacts to keep people-centred considerations at the heart of planning and decision-making.
Person Specification
You will hold a relevant professional qualification and bring substantial experience in leading complex, cross-organisational business change and transformation programmes. You will have a strong track record of delivering organizational development and capacity-building initiatives that drive sustainable improvement.
You will possess a sound understanding of organizational change, with proven experience of engaging and influencing stakeholders at all levels. Exceptional communication, interpersonal, facilitation, and presentation skills are essential, along with the ability to build strong relationships and achieve positive outcomes through collaboration.
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A commitment to staff development, continuous improvement, and fostering a positive, high-performing team culture is key to success in this role.
Additional Information
- Closing date for applications: 12 July 2026 at 11:59pm
- The selection process will involve an interview and a presentation. Further details will be confirmed at the interview stage.
- City St George’s offers a sector-leading salary, pension scheme, and benefits including a comprehensive package of staff training and development.
- City St George’s, University of London is committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
- We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice, and the professions
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