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Head of Claims
Job Title: Head of Claims Entity: Rokstone Underwriting Department: Claims Location: London
This isn’t a job description. It’s your invitation.
At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real.
We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.
Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you?
What You’ll Take On (The actual job description) This is a senior leadership role for a claims professional who thrives in complexity. You’ll shape and lead Rokstone’s global claims approach across high‑value, long‑tail liability exposures, influencing outcomes that matter to underwriters, capacity providers and the wider market. The scope is broad, the judgement required is significant, and the impact is real.
You’ll sit at the intersection of claims strategy, underwriting performance and market confidence, owning how complex claims are handled, reserved and resolved across the portfolio, while building a claims function that scales with ambition.
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What you’ll do Turn complex, long‑tail liability claims into clear, commercially sound outcomes that protect capital and strengthen market trust. Own and evolve claims strategy across multiple classes, shaping reserving, large loss management and lifecycle exposure decisions. Partner closely with underwriting and actuarial teams, using claims insight to influence coverage, pricing and portfolio direction. Build and manage high‑impact relationships with TPAs, lawyers and technical experts to deploy the right expertise at the right time. Set the standard for governance, judgement and technical excellence, developing people, processes and claims capability as Rokstone grows.
This role is suited to a technically strong leader with deep London Market and US casualty experience who wants genuine ownership and influence.
What it’s Like to Work Here Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business.
We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.
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Who Thrives at Rokstone Underwriting? We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who are: Highly organised, proactive, analytical, and collaborative, with strong Microsoft Office skills (including Excel) and the ability to multitask and prioritise effectively. Confidence in communicating with others and working together. A mindset focused on learning, improvement and follow-through. An interest in how things work (and how they could be improved).
If this sounds like you, you sound ready for a new chapter of challenge at Rokstone.
Why Apply Because you want more than a job title. Because you want to grow, not wait for your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.
So… challenge accepted?
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