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Head of Client Services
At Gallagher, we help clients face risk with confidencebecause we believe that when businesses are protected, they’re free to grow, lead, and innovate.
You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust.
You’ll find a culture grounded in teamwork, guided by integrity, and fuelled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we’re looking for a Head of Client Services to lead our talented team in delivering exceptional outcomes for our clients. This role is based on a hybrid working model, with two days a week in-office in Leatherhead and three days working from home. You’ll be joining a well-established team with a strong foundation, ready for its next phase of growth and innovation.
If you’re passionate about client success and team development, this could be the role for you.
How You'll Make An Impact
In this role, you’ll:
- Lead and inspire a high-performing team to deliver outstanding client service
- Build strong relationships with clients and stakeholders, ensuring their needs are met and exceeded
- Play a key role in shaping our client service strategy, driving growth, and enhancing our client offerings
- Champion operational excellence and compliance to maintain our reputation for best-in-class solutions
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About You
We’re looking for:
- Leadership experience in the insurance industry or a specialist market
- The ability to build trust and credibility with clients, colleagues, and partners
- A data-driven approach to managing performance and achieving results
- A commitment to Gallagher’s values of Integrity, Innovation, Teamwork, and Client Service
- ACII/FCII qualification (or working towards it) is desirable but not essential
- Eligibility to work in the UK
Compensation & Benefits
On top of a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:
Minimum Core Benefits
- Minimum of 25 days holiday, plus bank holidays, with the option to ‘buy’ extra days
- Defined contribution pension scheme (Gallagher contributes too)
- Life insurance cover of 4x basic annual salary, with the option to top up to 10x
- Income protection covering up to 50% of annual income (with options to top up)
- Health cash plan or Private Medical Insurance
Additional Benefits
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share Incentive Plan (HMRC-approved, tax-effective stock purchase plan)
- Critical illness cover
- Discounted gym membership (3,000+ gyms nationally)
- Season ticket loan
- Discounted voucher portal for weekly shopping/big purchases
- Emergency backup family care
We Value Inclusion & Diversity
Inclusion and diversity (I&D) is a core part of our business.
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For over 95 years, Gallagher has led with a commitment to sustainability and supporting the communities we live and work in. We embrace employees’ diverse identities, experiences, and talents—helping us better serve our clients and communities.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Disability Confident Committed
Gallagher is pledged to ensure our recruitment process is inclusive and accessible, supporting existing employees with long-term health conditions or disabilities.
If you have a disability and find parts of the application challenging, we’re here to help, but only if you let us know.
For reasonable adjustments, please contact TAGlobalSupport@ajg.com. For a call back, leave your details, and we’ll follow up.
Living Wage Employer
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be a Living Wage employer with the Living Wage Foundation.
Equality Commitment
Gallagher believes all persons are entitled to equal employment opportunity and prohibits discrimination based on:
- Race, colour, religion, creed, gender, pregnancy status, sexual orientation
- Gender identity, gender expression, hair expression, marital status, parental status
- Age, national origin, ancestry, disability, medical condition, genetic information
- Veteran/military status, citizenship status, or any other protected characteristic
Equal opportunity will extend to all aspects, including recruitment, hiring, training, promotion, transfer, and beyond. Gallagher will make reasonable accommodations for qualified individuals with disabilities, unless it imposes an undue hardship.
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