GetAgent
Head of Client Services
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Head of Client Services
About Selling Your Home with GetAgent
Selling your home shouldn’t be full of guesswork. At GetAgent, we gather data to help homeowners determine which estate agents truly deliver. By doing this, we help reduce stress, speed up sales, and support movers in becoming happier.
About the Company
GetAgent is a dynamic company with 85+ passionate colleagues committed to making selling your home a seamless process. Together, we are actively shaping a better experience for property sellers.
About the Role
We’re seeking a Head of Client Services to join our team. This role is a blend of day-to-day team management and leadership within outbound conversion operations across London and Peterborough.
Reporting to our COO, you will focus on converting leads, coaching our Client Services team, and enhancing customer engagement standards across the company. Your achievements will be measured by conversion success and the growth of the team under your leadership, not just volume.
Key Responsibilities
Activity Management
• Ensure daily outbound efforts are energized, and enquiries from prospective home sellers are evaluated efficiently with a high-touch, consultative approach. • Proactively drive operational performance to support meeting corporate growth targets.
Team Development & Leadership
• Mentor, manage, and develop a team of 8 direct reports (with responsibility for a larger group of 35 team members spread across London and Peterborough). • Cultivate a supportive, accountable culture where employees are empowered and driven to excel in their roles.
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Conversion Excellence
• Set and maintain high standards for lead responses, performance consistency, and target accomplishment across both operational locations. • Continuously refine.team workflows and improve response times, efficiency, and conversion quality.
Performance & Stakeholder Liaison
• Use data-driven insights to influence team decision-making, fine-tune activity, and ensure consistent improvements. • Represent the Client Services department to senior leadership in discussing trends, volume risks, and performance insights. • Collaborate with Product, Sales, Marketing, and Tech to optimize enquiries and make cross-departmental processes seamless.
What Success Looks Like
1. Target Achievement
• Consistently exceed valuation booking and conversion targets while maintaining optimal timelines and response standards.
2. Daily Momentum
• Establish a culture where teams engage collaboratively, closely monitor activity, and execute a consultative approach to conversion.
3. Team Growth
• Empower direct reports and general team members to confidently hit targets, celebrate achievements, and grow professionally.
4. Operational Maturity
• Implement repeatable frameworks and standard processes that maintain alignment, performance, and effectiveness across London and Peterborough.
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Core Requirements
• Proven leadership experience: Direct experience in high-volume, outbound-driven conversion functions, with strong track records of achieving KPIs. • A people-first motivator: Strong ability to inspire, mentor, and create an environment where team members are driven and engaged. • Consultative mindset: Ability to balance implementation with empathy—driving growth without compromising customer service. • Data-driven coaching: Confidently analyze performance dashboards to identify trends, address issues, and guide team improvement effectively. • Balanced mindset: Comfortable engaging directly with daily operational bottlenecks and delivering long-term career support to team members.
Why Join GetAgent?
• Salary: Competitive £80,000–£90,000 • Location: Shoreditch, London office with occasional visits to Peterborough • Hybrid Working: 3 days in-office, 2 days remote • Benefits:
- Private medical coverage
- Learning and Development (L&D) allowance
- Wellbeing allowance
- Perks at Work rewards platform • Holiday: 25 days + Bank holidays • Culture: Join a forward-thinking company growing at an exciting stage. At GetAgent, we emphasize hiring individuals who care about others, as our people are the best part of everything we do.
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