KnoWho
Head of Client Success
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Head of Client Success - Performance Marketing Agency - Bolton
This is a unique role, taking over from one of the founding members of the agency, this is a role that focusses on 3 main things:
- Ensuring clients are fully supported and ensuring smooth delivery with excellent client experience
- Growing and retaining current accounts
- Improve processes
The agency work across PPC, SEO, web build / design / UX, and CRO / Data services. They need someone who understands their offerings and can work with different clients with different levels of marketing knowledge. You'll be leading on all client communications, ensuring all internal teams are communicating with clients and ensuring smooth delivery across all internal departments.
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The role is a mixture of client services, growth, and client success and needs someone who is happy being the main point of contact for clients, whilst being able to offer strategic insights, think long-term commercially, and prevent and put out fires.
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- 25 person agency who have recently built out whole new senior leadership team to focus on their next stage of growth.
- Salary is £60-75K + commission on account growth & new business.
- Contracted 4 day work week (Mon-Friday), senior roles do have to be flexible however.
- Office in Bolton, 1-2 day WFH a week.
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