United Media
Head of Client Success at United-Media
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Head of Client Success at United-Media
Head of Client Success & Operations
About United Media
United Media specialises in building large-scale media and conference products across sectors such as insurance, HR, private equity, retail, and more. Currently, we organically launched 8 media companies and have acquired 1, including:
- Insurtech Insights
- Presidents Summit
- Private Equity Insights
- HRtechX
- CFO Insights
- Retail Insights
- SetSales
Context for the Role
Join a dynamic team shaping the company’s client success strategy and scaling operations at an ambitious early-stage business. This newly created role reports directly to the Founder/CEO and offers the opportunity to:
- Lead a high-performing team in a rapidly growing environment.
- Directly influence company expansion by driving client satisfaction and operational excellence.
- Become an integral part of the leadership team while working closely with founders.
You’ll play a pivotal role in establishing client success and operations frameworks that support continuing growth.
Key Responsibilities
Leadership & Growth
- Head up a client success and operations team, fostering a collaborative, innovative, and high-performing culture.
- Set clear KPIs, monitor performance, and mentor team members for long-term success.
- Scale the client success function during high-growth phases, ensuring seamless service expansion.
- Advocate for a customer-first approach across all departments.
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Process & Efficiency
- Develop cross-departmental processes to improve operational efficiency and elevate customer satisfaction.
- Implement automation and best-practice frameworks to streamline workflows.
Strategic Collaboration
- Work closely with the founders, product, and sales teams to ensure alignment.
- Integrate a product-led approach to deliver a seamless end-to-end user experience.
- Oversee internationalisation of client success operations for market expansion.
Requirements
- 5+ years of leadership experience in fast-paced, high-growth environments.
- Experience leading client success, operations, sales, or growth teams.
- Proven ability to scale teams and processes within startup or enterprise contexts.
- Strong analytical and commercial acumen, with hands-on experience in tools like CRM, customer feedback systems, and automation platforms.
- A passion for people development and fostering a culture of collaboration and high performance.
- Demonstrated success in driving revenue growth and customer-centric operations expansion.
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What We Offer
Impact & Culture
- Lead a fast-moving, global team with unparalleled opportunities for growth.
- Shape client success within a company experiencing high year-on-year growth.
- Operational ownership in a dynamic startup where your work directly impacts business success.
Career & Opportunity
- Market-competitive compensation and unlimited internal growth potential.
- Intensive mentorship and leadership development programs.
- Travel opportunities to oversee our overseas conferences.
Skill Development
- Boost transferable skills in strategy, analytics, and cross-functional collaboration through hands-on experience.
- Collaborate in a diverse, international, and highly motivated workplace.
Start Date
Flexible – Open to immediate or mutually agreed-upon timing.
Work Arrangement: Monday to Friday at our onsite office—remote collaboration is not currently available.
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