AmTrust International
Head of Client Success
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Head of Client Success
Head of Client Services – Global Insurance Provider
About AmTrust International
AmTrust is a global insurance provider, offering risk-management solutions and business underwriting.
- Underwrites over $1.8 billion in gross written premiums annually
- Employs more than 1,500 employees worldwide
- Headquarters in the U.S., with a growing international presence
At AmTrust, we operate in a fast-paced, innovative environment with: ✔ Steady, stable, and positive growth since 1998 (via acquisitions) ✔ An entrepreneurial culture fostering collaboration and creativity ✔ Opportunities for career advancement in insurance and beyond
The Role: Head of Client Services
Location: London offices requirement: Global insurance specialist to create and lead our newly formed Client Services function
In this pivotal position, you will:
- Shape how we collaborate with clients – building trust and understanding operational challenges.
- Coordinate between clients, underwriters, and internal teams to streamline workflows.
- Ensure timely, effective resolutions while driving exponential improvements in relationship management.
This is a central hub for partnership success, balancing client needs with commercial objectives.
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Key Responsibilities
Strategic Client Engagement
- Act as the primary liaison for all major clients.
- Build and maintain strong, impactful relationships.
- Create value-driven client programmes for sustained partnership growth.
Operational Coordination
- Lead cross-functional teams (legal, underwriting, operations, sales) to resolve issues efficiently.
- Improve operational processes and workflows.
- Advise internal stakeholders on best practices for partnerships.
Relationship & Commercial Impact
- Transition from reactive issue resolution to proactive client success models.
- Align client expectations with operational capabilities for mutual success.
- Implement data-driven relationship strategies to drive commercial benefits.
Team Leadership
- Build, mentor, and coach your team to deliver consistently high performance.
- Foster a culture of continuous improvement and collaboration within Client Services.
** requisitos$
Essential Criteria
- Insurance (or regulated financial services) industry experience, with an emphasis on client-facing operations.
- Demonstrated operational expertise in process improvement and reforms.
- In-depth knowledge of Delegated Authority (DA) models (preferred) or strong understanding of DA workflows.
- Track record in managing third-party relationships – strong negotiation, influence, and collaboration skills.
- Project-management mindset with a focus on quick, structured problem-solving.
- Leadership skills to create and drive a high-performing team.
- Client-centric mindset, confident in influencing stakeholders at all levels.
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Advantageous
- Experience in global financial services ecosystems.
- Commercial awareness to showcase how effective partnerships drive revenue and cost efficiencies.
Why AmTrust?
- Dynamic environment where ideas and innovations shine.
- Career growth opportunities not just in insurance, but across global business.
- Join a team of innovators, collaborators, and leaders shaping the future of underwriting.
Interested? Take the Next Step
To apply or explore further, click here to view the full Job Description.
Submit your CV, and we’ll reach out to discuss the role. We’re excited to hear from you!
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