Maximus
Head of Clinical Delivery
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Head of Clinical Governance & Oversight – Clinical Coaching – UK
About the Role
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people to deliver impactful services—from assessments and health support to employability programmes and specialist interventions. We do meaningful work with caring professionals who make a real difference in people’s lives.
This role is for a dynamic and experienced Clinical Governance Leader accountable for overseeing clinical coaching across a benefit/contract area. You will provide strategic governance, oversight, and assurance to maintain and improve standards, calibration, and consistency. Using MI trend analysis and insights, you’ll prioritise coaching efforts, drive quality improvements, and handle clinical risks appropriately.
You’ll collaborate with Operational Managers and senior stakeholders to align clinical priorities, coordinate interventions, and represent the function externally (e.g., with DWP) to uphold contractual and clinical integrity.
Key Responsibilities
- Set and govern clinical assurance frameworks, ensuring full adherence to policy, governance standards, and regulatory/contractual requirements.
- Lead the entire quality function, from scheduling and oversight to calibration, acceptance, challenge, escalation, and reporting of trends for continuous improvement.
- Provide clinical leadership for coaching, defining priorities and ensuring consistency across the team of Clinical Support Coaches, as well as calibrating standards for new entrants and experienced Health Professionals.
- Use MI, quality outcomes, and qualitative insights to identify systemic risks, sponsor targeted interventions, and track impact on quality, consistency, and customer outcomes.
- Line manage Clinical Delivery/SB Leads and Clinical Content Developers, enhancing capability, coaching leadership, and ensuring operational efficiency, decision rights, and escalation discipline.
- Chair/attend key governance forums, acting as the senior escalation point for complex clinical issues beyond operational scope, and co-ordinate cross-functional recovery plans.
- Engage with external stakeholders, including DWP partners, to align expectations, respond to findings, and drive improvements across the benefit area.
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Key Stakeholders
Internal Relationships
- Clinical Support Coaches
- Head of Operations & Delivery Enablement
- Operational Training and Development
- Clinical Delivery/SB Clinical Leads
- Clinical Content Developers
- Clinical Assurance Managers
- Quality Calibration and Audit Leads
- Commercial, Technology and Central Services
- Clinical Governance, Safeguarding & Policy
External Relationships
- DWP stakeholders
- DRG and clinical governance partners
- External suppliers/partners
Requirements
Essential
Qualifications & Experience
- Registered Health Professional with current licence to practice and compliance with Continuous Professional Development (CPD) requirements.
- Competent Disability Analyst in the relevant benefit type, with maintained approval status and consistent performance in key role responsibilities.
- Proven leadership experience in audit/assurance functions within clinical environments.
- Experience clinically supporting teams of health professionals, including leading clinical change initiatives, with measurable positive outcomes.
- Ability to create and execute action plans to drive quality and performance improvement.
- Strong analytical skills with proficiency in Excel and PowerPoint.
- Proven stakeholder management – ability to influence and empower others to take proactive, timely decisions.
Desirable
- Management experience leading multi-disciplinary clinical teams.
- Experience working within multidisciplinary environments, fostering strong relationships across clinical, operational, and support services.
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Compliance & Competencies
Committed to Diversity, Equity and Inclusion (DEI) principles and practices.
Maximus Competencies
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes Responsibility & Acts with Integrity
Individual Competencies
- Maintains and applies professional skills, ensuring CPD compliance and adherence to governing standards/codes of practice.
- Prioritises projects and tasks effectively, remaining flexible and adaptive to changing needs.
- Confident and impactful communicator, tailoring messaging to diverse audiences and ensuring constructive interactions.
- Drives data-driven decision-making and solution-focused innovation to benefit the business.
- Demonstrates people-centric leadership by engaging teams, cultivating capability, and fostering confidence in growth and development.
- Exhibits agile execution with meticulous attention to detail and timely delivery.
- Embraces innovation and technology, aligning with evolving professional and operational needs.
Travel Requirements
National travel to Assessment Centres to support health professionals and attend critical meetings.
EEO Statement
MAXIMUS is dedicated to fostering a culture of diversity, equity, and inclusion. We strive to ensure every applicant receives fair treatment and evaluates suitability without bias based on personal characteristics. We are a Disability Confident Leader, offering guaranteed interviews to applicants with disabilities/long-term conditions who meet the essential criteria. Adjustments for the recruitment process will be considered where reasonable.
Salary range: £56,500 – £74,375 per annum.
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