Active Care Group
Head of Colleague Communications & Engagement
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Senior Head of Colleague Communications & Engagement
Location: Hybrid – with regular travel to Waterloo, London office (typically 2x monthly or weekly, depending on business needs) + frequent visits across UK services
About the Role
Come and join one of the UK’s largest providers in complex care, proudly employing over 4000+ people. We are looking for an experienced and inspiring Head of Colleague Communications & Engagement to help define how we connect with colleagues across our organisation.
This is a pivotal leadership role, responsible for shaping and delivering a colleague communications and engagement strategy that aligns purpose, values, and priorities. You’ll ensure every colleague across our network – whether in frontline services or support functions – feels informed, valued, and connected to the work we do.
Success in this role means being a visible leader across the organisation. You will:
- Visit services to understand frontline realities and gather stories that illustrate our unique impact.
- Build strong relationships with senior leaders, helping them communicate with authenticity, clarity, and impact.
If you’re passionate about creating exceptional colleague experiences, love telling meaningful stories, and seek to influence leaders while driving engagement, we’d love to hear from you.
What You'll Be Doing
- Develop and deliver an engaging colleague engagement strategy aligned with organisational priorities.
- Design and create compelling, purpose-driven communications that resonate with leaders and frontline teams.
- Partner with senior leaders to empower authentic, consistent, and open communication.
- Lead initiatives to strengthen culture, recognition, wellbeing, inclusion, and belonging.
- Support colleagues through organisational change with timely, engaging communication.
- Use colleague insights, surveys, and analytics to improve engagement.
- Oversee digital communication channels to ensure stakeholders have easy access to information.
- Plan and execute employee events, including:
- Annual conferences
- Awards ceremonies
- Leadership Development days
- Engagement campaigns
- Collaborate with HR, Marketing, Operations, and other teams to ensure consistent messaging.
- Visit services nationwide to:
- Gather real stories from colleagues
- Build rapport with frontline and support teams
- Drive innovative approaches to colleague communications, celebrating progress and showcasing team successes.
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Requirements
Skills & Experience
You must have significant experience as internal communications professional, specialising in employee engagement. Ideal candidates will bring:
- Proven track record leading internal comms in complex, multi-site organisations.
- Exceptional storytelling skills, simplifying complexity into engaging messages.
- Experience coaching senior leaders to become influential, self-assured speakers.
- Passion for empowering colleagues through recognition, engagement, and cultural propositions.
- Skilled in using colleague feedback, survey results, and analytics to shape engagement strategies.
- Hands-on knowledge of digital communication tools and platforms.
- Experience navigating organisational change, supporting employees through transformation.
- Delivery of successful employee events, awards programmes, and recognition campaigns.
- Proven ability to manage stakeholders across multiple levels.
- Ability to prioritise effectively in fast-moving environments.
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Ideally, you’ll have experience in healthcare, social care, or large dispersed organisations where engaging emotionally with frontline staff is critical.
Personal Attribution
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You’ll be the right fit if you: ✔ Thrive on connecting individuals to shared purpose and culture. ✔ Are a natural relationship builder, comfortable collaborating across the business. ✔ Remain curious, proactive, and innovative, seeking new ways to inspire teams. ✔ Embrace constructive challenges with senior leaders while offering fresh ideas. ✔ Stay calm, adaptable, and resilient during rapid change. ✔ Understand communication’s role in driving organisational performance and outcomes. ✔ Work well independently and with urgency. ✔ Demonstrate genuine curiosity about colleagues’ experiences.
Why Join Us?
This is your chance to directly shape engagement, culture, and wellbeing for thousands of colleagues. We are looking for someone who thrives at the intersection of strategic influence and grassroots connection.
What You Can Look Forward To
- 25 days paid leave + bank holidays
- Birthday off
- Active Learning Hub for career development, with access to a vast array of e-learning and face-to-face training opportunities.
- Active Reward App, offering discounts on essentials and personal spending.
- Confidential Employee Assistance Programme (EAP) covering legal, health, wellbeing, relationships, and consumer advice for individual support.
- Nest Personal Pension for retirement security.
- Medicash Health Plan to help save on NHS costs (e.g., dentistry or opticians) for you and your family.
- Active Awards to recognise and celebrate empowered behaviours among colleagues.
- Enhanced sick and maternity pay benefits.
- Refer a Friend Scheme: earn up to £1500 for successfully recommending a candidate.
- Expert leadership guidance from skilled clinical and commercial teams to support your growth.
Apply today and help shape a meaningful career at Active Care Group.
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