ISS Facility Services UK
Head of Commercial
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HEAD OF COMMERCIAL
Contract: Government
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Head of Commercial to lead the commercial performance and management of a large, complex TFM contract.
This role will be responsible for ensuring strong contract delivery aligned to agreed budgets, while optimising financial, legal, and commercial outcomes across the full scope of services.
Job Description
We are looking for a commercially astute leader who can oversee a £250m contract covering Capital Projects, Hard FM, and Soft FM services, driving continuous improvement, managing risk effectively, and building strong client relationships to ensure successful and aligned contract delivery.
Key Responsibilities
- Drive strong commercial contract performance to deliver against agreed budgets
- Manage and optimise the legal and commercial aspects of the ISS contract
- Identify and mitigate commercial and contractual risks
- Lead the onboarding of new business opportunities in a commercially sound manner
- Oversee contract variations, amendments, and SLA improvements
- Maintain and manage risk registers, ensuring effective identification and mitigation
- Act as the primary commercial interface with the client, managing relationships and resolving issues
- Lead and develop a large commercial team responsible for overall contract performance
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About You
- Proven commercial leadership experience managing complex contracts valued at £50m+
- Degree qualified (or equivalent) in Quantity Surveying or a related discipline
- Expertise in NEC contracts - including governance, risk allocation, pricing models, and strategy
- Experience managing claims, disputes, negotiations, and performance-related contractual matters
- Demonstrated ability to align commercial strategy with operational delivery
- Strong stakeholder management and relationship-building skills at senior level
- Commercially driven, results-focused, and highly motivated
- Excellent communication, negotiation, and influencing skills
- Full UK driving licence required with willingness to travel 2-3 times per week (car/car allowance provided)
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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