Head of Commercial and Contract Management Real Estate Services

In this fantastic new role, you will deliver a transformational commercial and vendor management programme globally across RES. You will be responsible for setting the commercial and contract management capability, defining standards and ways of working, and ensuring consistent delivery across regions.

You will play a critical role in ensuring outsourced supplier arrangements deliver commercial value, operate within a robust governance framework, and support effective management of cost, risk, and performance. You will have accountability for contract management processes, vendor performance reporting and commercial oversight, working closely with Procurement and GCOO to ensure alignment of strategy, policy, and delivery.

The role will report to the Head of Workspace Operations & Services.

In this role you will: Lead the design and delivery of a global commercial and vendor management transformation programme, embedding consistent standards, governance, and ways of working across RES. Develop and deliver a multi-year strategy across vendor risk, cost, commercial and performance that ensures adherence to all relevant compliance policies and regulatory requirements. Build commercial and contract management capability across RES, with clear expectations and structured support to empower teams to manage vendor performance effectively and deliver value. Lead a team of Commercial and Vendor Management specialists who provide guidance and support to global, regional and local delivery team Deliver robust contract management processes to ensure benefits are realised and vendor relationships are effectively managed Develop processes and mechanisms on commercial demand management, vendor rationalisation, risk, performance and commercial oversight. Define the key metrics and reporting of vendor performance, delivering data-driven insights to leadership to support timely action Amplify leadership effectiveness by enabling the Head of Real Estate Services to focus on strategic outcomes by providing structure, clarity, and oversight of functional delivery. Embed standards of excellence through leading and managing team members in a matrix environment, ensuring accountability and reinforcing a culture of high performance Collaborate across Real Estate Services, Global Procurement and broader GCOO teams to ensure alignment of strategy, policy, and delivery. Collaborate and contribute proactively to the data and technology Future State Architecture in RES. To be successful in this role you should meet the following requirements: Technical & professional expertise: Significant experience in Commercial and Vendor management of outsourced arrangement for corporate facilities and real estate services. Vendor management: Experience in management of vendors in a regulated industry Analytical capability: Strong ability to analyse and distil complex data sets, applying insights to design scalable, right-sized commercial, vendor and contract oversight capability. Stakeholder Engagement & Influence: Exceptional communication and stakeholder management capability, with the ability to craft compelling narratives and influence decision making Enterprise leadership and advisory capability: Demonstrated experience acting as a senior leader and trusted advisor within a complex, global organisation, operating with credibility at executive level People & Culture Leadership: Demonstrated ability to lead and develop teams, fostering accountability and a high performing culture, while role-modelling collaborative behaviours. Change and Transformation: transformation mindset, driving simplification and automation. Professional qualification: relevant & demonstrable professional qualifications in commercial management, contract management, procurement or a related discipline. This role can be based in London, Sheffield or Birmingham on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500