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Role Title: Head of Commercial Learning
Division: Talent, Performance & Learning
Location: London
Contract: 12 months
Working pattern: Hybrid
About the Role
Lead the Commercial Learning strategy across Rathbones, translating business priorities into high-impact learning solutions that drive growth, client outcomes, and capability development. Own the design and delivery of commercial, sales, and business systems learning, ensuring alignment with the People Strategy and wider organizational goals.
What you’ll be responsible for
Strategy & Leadership
- Define and deliver a business-led Commercial Learning strategy aligned to growth priorities.
- Lead and develop a team delivering front office and business systems training.
- Ensure learning priorities reflect evolving business needs and transformation programmes.
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Commercial & Sales Capability
- Lead development of commercial and sales learning (e.g. Rathbones Institute, Growth & Commercial Excellence).
- Partner with stakeholders to translate business needs into targeted learning interventions.
- Build internal communities of best practice and enable ‘just in time’ learning support.
Learning Delivery & Programmes
- Oversee consultancy, design, delivery, and evaluation of all commercial learning initiatives.
- Manage business-critical projects (e.g. Salesforce, Copilot, digital fluency).
- Ensure consistent, high-quality learning experiences across the organisation.
Stakeholder & Supplier Management
- Build strong relationships across front office and senior stakeholders.
- Manage external providers and identify innovative learning solutions.
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Governance & Impact
- Embed Consumer Duty principles in all learning activity.
- Establish reporting and evaluation to evidence business impact.
- Manage prioritisation of learning demand and project pipeline.
About you
If you meet some of these criteria and are excited about the role, we encourage you to apply.
- Deep understanding of commercial learning, sales capability, and business development.
- Strong leadership and team management capability.
- Strategic thinking combined with operational delivery focus.
- Stakeholder engagement and influence at senior level.
- Knowledge of financial services (wealth/investment management).
- Understanding of digital learning, systems training (e.g. Salesforce), and learning technology.
- Relevant Learning & Development qualification (e.g. CIPD) – preferred.
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