Mitie Cleaning & Hygiene Services
Head of Commercial – Utilities
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Head of Commercial – Utilities (Critical Environments)
Lead Commercial Performance in Critical Infrastructure
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We're looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure.
This is a pivotal role where precision, risk management, and strategic insight are key. You'll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
What You'll Be Doing
Strategic Commercial Leadership
- Identify and drive commercial value and margin improvement across critical utilities contracts
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle
- Support bid activity and contract retention, ensuring robust commercial outcomes
Contract & Performance Management
- Oversee key commercial processes including contract variations, notices, and compliance tracking
- Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
- Maintain strong governance over contract documentation and data integrity
Operational & Financial Impact
- Support mobilisation and re-mobilisation of complex, high-risk environments
- Lead commercial input into contract reviews, performance improvement, and re-pricing strategies
- Work closely with operational teams to resolve disputes and manage claims effectively
Insight, Risk & Reporting
- Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment
Collaboration & Leadership
- Build strong relationships with clients operating in critical infrastructure environments
- Provide commercial training and support to operational and finance teams
- Contribute to cross-functional initiatives and strategic improvement projects
What We're Looking For
Your Experience & Expertise
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments
- Demonstrable track record of protecting margin and improving profitability in complex contracts
- Strong understanding of contract models, commercial structures, and risk allocation
- In-depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
- Experience managing claims, disputes, and contractual negotiations
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Your Skills & Style
You are a detail-focused and commercially astute leader who thrives in complex, high-stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast-moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands-on delivery to everything you do.
Why Join Us?
This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You'll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward-thinking organisation, you'll have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
Ready to take the lead?
If you're ready to apply your commercial expertise in a high-impact, critical environment, we'd love to hear from you.
👉 Apply now and play a key role in delivering essential services.
Our Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Gemma Parry at Gemma.Parry@mitie.com.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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