Cambridge Spark
Head of Community
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Department: Marketing
Location: Home based, UK (with occasional travel to our London office)
Reports to: Marketing Director
Hours: 37.5 per week
Salary: (Depending on experience)
Role Overview
As the Head of Community at Cambridge Spark, you will build and lead our community as a strategic layer sitting beneath everything we do. This role builds and convenes the community that connects our apprenticeship learners, our executive education learners, our clients, and our wider audience: the events, the network, the exclusive access, and the ongoing relationships that turn an audience into a membership.
This is a genuine professional community with real membership value, not a social channel or a comments section. You will own that layer end to end — feeding acquisition, deepening retention, and giving our published work a living, two-way counterpart.
Key Responsibilities:
- Own the community strategy, membership model, and growth.
- Design and deliver the membership substance: exclusive events, expert-network access, members-only content, and profile-raising opportunities for members.
- Build and run the community platform and the operational rhythms — events calendar, engagement programs, and member communications — that keep it alive.
- Partner with the Editor-in-Chief so that community and editorial reinforce each other, turning published work into convened conversation and vice versa.
- Work with Customer Marketing and account management so that community drives advocacy, references, and retention; and with Field & Partner Marketing so that it feeds acquisition and named-account relationships.
- Measure community on membership growth, engagement, and its contribution across the funnel (brand, influenced pipeline, and retention).
- Manage community and engagement team members, integrating existing alumni and engagement activity into the model.
Candidate Specification:
Essential:
- Proven community-building experience, ideally of a professional or membership community rather than social-channel management alone.
- Strong events and relationship instincts, comfortable convening senior practitioners and leaders.
- An understanding of community as a strategic asset that compounds across brand, acquisition, and retention, with the ability to measure it accordingly.
- Programme-minded and operationally strong, able to build repeatable engines and run a live calendar.
- Collaborative by default, given how many functions this role connects.
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Desirable:
- Experience building or scaling a membership or professional community from an early stage.
- Familiarity with community platform tooling and engagement measurement.
- A network across the data, AI, or technology community.
Company Benefits:
- Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
- 25 days holiday + Flexi bank holidays + 1 day off on your birthday
- A day for volunteering
- Enhanced Maternity and Paternity Leave
- Health & Wellbeing allowance of up to £30 per month
- Annual Summer and Xmas events
- Company socials including everything from Cambridge College formals, pub nights to team building events
- CPD Allowance alongside quarterly reflections to ring fence time for development and growth
- Private medical insurance and cash plan
- Holiday buy back scheme (up to 10 days p/a)
- Employee Assistance Programme with a dedicated company counsellor
Background to our Organisation
We are an education technology company that enables corporate and government organizations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.
We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work, and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real-world datasets.
Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognizable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC, and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.
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Our Values
At the center of the way we work together and inspire each other to achieve success are these core values:
Entrepreneurial
We take initiative and show entrepreneurial spirit, which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively, and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.
Team Spirit
Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements, and share the evidence used to make decisions.
Customer-focused
Our customers are at the center of everything we do, inspiring us to create great work. We strive to build friendly, professional, and lasting relationships with them to better understand and anticipate their needs.
Gold Standard
We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.
Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements, and individual qualifications, without regard to race, color, or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age, or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.
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