SweetTree Home Care Services
Head of Compliance & Quality Assurance
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Company Description
SweetTree Home Care Services provides high-quality, person-centered care that enables clients to remain in their own homes with dignity, independence, and control over their lives. The organization offers specialist care programs for individuals with acquired brain injuries, neurological conditions, dementia, learning disabilities, and those requiring palliative care. SweetTree’s holistic approach recognizes each person’s unique history, preferences, and abilities, ensuring care is tailored to individual needs. Care plans are designed to support both preferred lifestyle and essential personal care, creating a compassionate and responsive home care environment.
Role Description
The Head of Compliance & Quality Assurance is a full-time hybrid role based in Greater London, with the flexibility to work from home for part of the week. This role oversees the development, implementation, and continuous improvement of compliance and quality assurance frameworks across all SweetTree services.
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Day-to-day responsibilities include:
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- Monitoring adherence to regulatory and legal requirements
- Conducting audits and quality reviews
- Analyzing performance data
- Implementing corrective actions where needed
The Head of Compliance & Quality Assurance will collaborate with senior leaders, care managers, and frontline teams to embed best practices, update policies and procedures, and ensure that care standards consistently align with regulatory expectations and SweetTree’s values.
The role also involves:
- Preparing reports for internal stakeholders and external regulatory bodies
- Leading training on compliance and quality topics
- Driving initiatives that enhance client safety and service excellence
Skills
- Strong experience in Compliance Management, including designing, implementing, and maintaining compliance frameworks in a health or social care setting.
- Demonstrated knowledge of Regulatory Compliance, with familiarity in relevant care sector Regulations and standards.
- Proven ability to manage Legal Compliance requirements, including interpreting guidance and ensuring organisational policies reflect current legislation.
- Advanced Analytical Skills, with the ability to interpret data, identify trends, and make evidence-based recommendations for quality improvement.
- Experience in quality assurance, auditing, and risk management within home care, social care, or healthcare services.
- Strong leadership and people management skills, with the ability to influence, coach, and support multidisciplinary teams.
- Excellent written and verbal communication skills, including report writing and presenting findings to senior stakeholders.
- Relevant professional qualification in health or social care, compliance, quality management, or a related field; membership of a professional body is an advantage.
- Proficiency in using digital tools and systems to track compliance, quality metrics, and improvement initiatives.
- Commitment to person-centered care, safeguarding, and continuous improvement in client outcomes.
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