Haleon
Head of Consumer Sciences and Product Intelligence
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Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.
About the role – Head of Consumer Sciences and Product Intelligence (CSPI)
The head of CSPI is a critical enterprise leader for R&D, leading for consumer first always in everything we do. Working with category and OU teams across the enterprise, the role ensures that we create, develop, deliver and review our innovations and portfolio of products to ensure they win with consumers at the point of purchase and in use, deliver meaningful and noticeable superiority that drives growth across Oral Health, OTC and Wellness.
Critical elements of the role are:
- Lead our R&D consumer first, always strategy: from early consumer ethnography, product stories, prototype iteration understanding, evolution & validation to objective consumer claims support and post-launch validation and reviews.
- Lead the organization on what most matters in influencing consumer choice, consumption and repeat, ensuring CSPI focuses on decisions that meaningfully influence behaviour and market outcomes.
- Lead decision‑led consumer and product intelligence, determining when and how testing, analytics or synthesis should be deployed to inform product, portfolio and communication decisions.
- Drive a shared understanding of ideal product models through appropriate methodologies, delivering clear guidance on product attributes that deliver meaningful and noticeable superior products.
- Be a key driver of superior product sensorials & experience through expert knowledge of product experience technologies (i.e. flavours, fragrances, taste masking, foaming, product feel etc)
- Create and execute against our product intelligence strategy, driving an objective and systematic intelligence of the product landscape for each category.
- Lead a global team of CSPI experts, driving world class capabilities, talent strategy and capability evolution.
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Key Responsibilities
Integrated Product Experience and Insight Generation
- Combine consumer, product, broad evidence knowledge, complaints, and market data into unified R&D insights to drive our superiority journey.
- Drive clear understanding of drivers of trial, consumption, and repeat, helping drive usage of our products.
- Lead foundational consumer research pertinent to R&D, enabling the business to better understand our consumers’ JTBD, unmet needs, usage occasions and experience gaps so we can design meaningful and noticeably superior products.
E2E Consumer Sciences
- Deliver all elements of consumer sciences through our stage and gate innovation process with the disciplined use of product stories and ideal product models, enabling us to articulate our RTBs and MOAs to delight our consumers and deliver against our superiority framework.
- Develop and Lead a CSPI capability that enables appropriate testing methodologies for relevant steps in the innovation & development process, across categories.
- Systematically conduct post launch reviews of products, monitoring consumer complaints and acting on insights to improve our products.
- Partner with relevant teams to ensure adherence to global regulations for consumer research, maintaining an agile, consumer first process.
Product Intelligence
- Advance our objective understanding and continuous benchmarking of the product marketplace against leading and emerging competitors.
- Build systematic, data first understanding of how products compare with each other to drive our understanding of superiority.
- Help teams understand the addressable gaps within our portfolios.
Talent Development and Leadership
- Create a clear talent strategy for global CSPI for Haleon, ensuring we are at the forefront of consumer science methodologies and capabilities.
- Drive engagement of the CSPI team, ensuring we are a magnet for talent in the industry.
- Act as an enterprise leader for R&D, driving our consumer first, always behavior and ensuring we maintain the voice of the consumer in all our interactions.
- Act as a thought partner to Category and OU leadership to prioritize where to play, shape early opportunities, and avoid low‑value projects entering the pipeline.
Qualifications:
- Mandatory: BSc degree or equivalent in an appropriate subject.
- >10 years Industry experience within a large FMCG / CPG business in an appropriate / associated function.
Essential Capabilities
- Business Leadership – Able to connect consumer sciences and product intelligence into tangible business outcomes, driving growth.
- People Leadership – Is able to demonstrate delivery through others across a global network of individuals & teams.
- Team Leadership – Is able to drive a highly engaged global team through remote management techniques
- Experienced in dealing with multiple business priorities & categories – turning complexity into simple actions that drive our business.
- Has clear experience in driving novel methodologies of consumer sciences, driving knowledge that is actionable.
- Can lead the thinking and evidence that underpin product, portfolio and communication decisions, putting the consumer first to influence outcomes.
- High data capability and fluidity – uses and understands the latest techniques to ensure we are data led in our choices and decisions.
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Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Job Posting End Date
2026-08-01
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
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