Optima Health (OH&W)
Head of Contract Management
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Head of Contract Management
Location: Home-based with frequent travel throughout the UK and Ireland.
Salary: Up to £70,000 plus £350 monthly car allowance
Contract Type: Permanent
Hours: 37.5 hours per week, Monday to Friday
Right to live and work in the UK is required for this role.
Role Summary
As Head of Contract Management, you will lead the contract management function, overseeing the full contract lifecycle from negotiation and implementation through to renewal and performance management. You will ensure contracts support Optima Health's commercial objectives, minimise risk, and deliver value for both the business and our clients.
You will also provide leadership to the Contract Management team and, for key strategic accounts, build strong client relationships to support retention, service excellence, and business growth.
Responsibilities
Main Duties and Responsibilities
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Contract Drafting & Negotiation:
- Prepare, review, and negotiate contracts ensuring terms align with legal requirements and business objectives.
- Lead all negotiations on pricing, service credits, and variations during implementation and renewal.
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Risk & Compliance Management:
- Proactively identify contractual risks and implement mitigation strategies.
- Ensure all contractual obligations are met by both parties and that Optima Health adheres to relevant legal and regulatory requirements.
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Commercial Management:
- Maximise uptake of products and services, negotiate contract variations to expand scope, and take remedial action where volumes fall short.
- Oversee timely purchase order management, support resolution of aged debt, and advise on commercial options where payment is delayed.
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Invoicing & Revenue Integrity:
- Establish correct invoicing processes during client onboarding.
- Ensure pricing changes (including indexation) are accurately implemented.
- Conduct regular governance audits to prevent revenue leakage.
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Service Credits & KPI Management:
- Calculate service credits using operational and MI data.
- Take responsibility for negotiating credit payments or remedial actions required to meet KPI targets.
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Dispute Resolution:
- Serve as the primary point of contact for contractual disputes, working toward timely and effective resolution.
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Strategic Client Engagement:
- For key strategic accounts, identify decision-makers and influencers.
- Create opportunities for senior engagement.
- Coordinate Optima Health stakeholders to strengthen partnerships and support retention and growth.
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Client Relations & Reporting:
- Maintain strong relationships with clients, vendors, and internal stakeholders.
- Maintain accurate contract records and generate internal and external reports as required.
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Team Leadership:
- Provide functional leadership to the contract management team.
- Set objectives, hold direct reports accountable for their contracts.
- Support professional development and drive continuous improvement.
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Process Improvement:
- Lead the ongoing development of contract management processes and systems to improve consistency, efficiency, and effectiveness across the team.
Experience, Skills, And Knowledge Required For The Role
- Contract Law: Strong understanding of contract law with proven ability to draft and negotiate contracts.
- Negotiation: Demonstrable negotiation skills with the ability to adapt your style to persuade and secure buy-in from a wide range of stakeholders.
- Commercial Acumen: Clear commercial instincts, including the ability to assess the financial impact of contracts through cost-benefit analysis, margin improvement, and profitability considerations.
- Sector Knowledge: Good understanding of the occupational health and wellbeing sector, including relevant policy, legislation, and guidance.
- Client Collaboration: Experience working with clients to achieve performance-driven ROI goals.
- Data & Insight: Ability to analyse, interpret, and present data to varied audiences at the appropriate level of detail.
- Communication: Excellent written and verbal communication skills, including strong presentation abilities.
- Background: Experience in contract management, legal, or a closely related commercial role; graduate-level education or equivalent.
What Can We Offer You?
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
About
About Us:
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference. At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK. When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
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Together, We Live Our Values
- One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
- Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
- Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
- Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
All salaries are displayed as Full Time Equivalent (FTE)
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