Head of Coordination

Head of Coordination

Reports To: Coordination Director

Location: Hybrid Working (With regular office days in Staines)

Hours: 37.5 hours per week

Job Purpose:

• To lead the worldwide Coordination team in all day-to-day matters and contribute to the strategic direction of ACL;
• Develop and maintain excellent customer service across customer airlines and airports; and engage at CEO level with Level 3 airports and airport management groups.
• To develop coordination best quality and practice to ensure delivery of coordination excellence in ways that comply with all relevant regulations and guidelines.
• Play a role in ACL’s relationship with key industry stakeholders.
• To ensure that ACL acts independently and professionally; has a unified position on future developments in coordination, regulation and legislation; and that any developments best support ACL and the underlying principles of slot coordination1.

Principle Accountabilities:

Coordination

• Lead the Coordination team in the allocation of slots and schedules facilitation within agreed coordination parameters in accordance with industry regulations and guidelines, ensure accurate and timely schedules data and oversee the secondary trading market where it exists.
• Develop, monitor and report on KPIs that drive best practice including customer service, adherence to industry deadlines and standards, pro-activity and quality of coordination, owning the delivery of customer satisfaction and quality KPIs.
• Contribute to the development and then deliver a Coordination Excellence Strategy that exceed customer expectations, so ACL remains best in class for coordination services.
• Lead the team to deliver optimal solutions to scheduling problems and make best use of airport capacity, encouraging co-operation between stakeholders and exercising appropriate discretion.
• Maintain a high degree of integrity of coordination decisions and consider impact both in real time and for the future. 1
• Support and advise Coordination Managers and Leads when faced with significant challenges and decisions, ensuring appropriate external advice is sought when required.
• Develop and deliver a customer engagement strategy that understands our customer’s needs, business objectives and how ACL can add value to their business, using such information to maintain knowledge of priorities to better determine ACL policy and processes.
• Play a leading role in committees responsible for matters of airline scheduling and airport capacity; seek ways to improve capacity, utilisation, operational performance and scheduling flexibility;
• Deliver Coordination within budgetary constraints and achieving cost savings through efficiencies wherever possible.
• Represent ACL, as Head of Delegation, at IATA Schedules Conferences and EUACA Schedule Optimisation Meetings as required.
• Support the Head of IS in future development strategy for coordination software to ensure that we maintain our competitive advantage and continue to exceed customer expectations.