Citizens Advice
Head of Core Services (Temporary)
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Head of Core Services (Temporary)
Advice Manager – Seasonal Coverage Role
About the Role
We are seeking an experienced and motivated advice manager to cover a temporary four-month absence for our Head of Core Service.
In this role, you’ll work closely with the Senior Management Team (SMT) to support a range of projects and services funded by partnerships, including Wandsworth Borough Council. Your responsibilities will span leadership, operations, and strategic delivery across one of London’s key advice-focused charities.
Responsibilities
Core Leadership
- Ensure our organisation aligns with our values, standards, and ambitions, including fostering a more inclusive workplace where staff feel supported.
- Lead by example in upholding organisational excellence and acting as a manager and leader for our team of frontline staff.
- Oversee daily service delivery while maintaining the high visibility of our Core Service to residents and partners.
Stakeholder Management
- Manage contracts, relationships, and reporting with funders, partners, and statutory organisations, including:
- Senior council officers
- Local councillors
- MPs
- Nurture long-term partnerships while fostering collaboration with statutory services and the local voluntary sector.
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Operational Excellence
- Support service quality through:
- Safeguarding and information assurance protocols
- Handling comfort and complaints effectively
- Ensure adaptability and responsiveness based on:
- Local partner feedback
- Community diversity needs
- Guarantee that brand-facing services are exceptional across all touchpoints.
Strategic Growth
- Contribute to organisational strategy development.
- Proactively identify new funding opportunities and alternative partnerships.
- Align actions with long-term campaign and advocacy goals to maximise community impact.
Vision
Our Core Service is at the heart of everything we do—it’s the access point for our diverse range of support. The ideal candidate will ensure we uphold transparency, fairness, and responsiveness across all initiatives.
Why Join Us?
We are a dynamic, inclusive, innovative organisation committed to changing lives. By working with us, you’ll: ✅ Be part of a passionate multi-sector team who combine expertise with compassion. ✅ Create opportunities where ordinary people benefit from strategic support. ✅ Help protect communities across Wandsworth from affordability crises, isolation, and inequality. ✅ Enjoy a culture that embraces both commitment and creative problem-solving.
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We value equity in our workplace, champion diverse team leadership, and empower contribution at all levels.
How to Apply
Past Applicants: Please Review Our Application Guidance Document Before Resubmitting
Submit your CV and supporting statement (no longer than 2 pages of A4) to highlight how you align with our person specification via: recruitment@cawandsworth.org
Deadline: [Date not explicitly stated, but would follow pre-defined timeline]
Pre-Application Discussions
Before applying, you may email: recruitment@cawandsworth.org
Specify your:
- Name
- Contact details
- Preferred daytime availability for conversation
Location Requirements
Interviews will be held in-person at:
- Battersea Library, SW11 1JB (talking anew at Battersea as part of a community institutional setting)
- Week starting 27 July 2026
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