Jack & Jill
Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Title
Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform
Job Title
Head of Customer Success
Salary
£90k-£110k + Equity
Company Description
Fast-growing digital health platform
Job Description
You will lead the entire post-sales journey for the UK’s leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.
Location
London, UK
Why this role is remarkable
- Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.
- Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.
- High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.
Reasons to use Rodeo
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It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
- Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.
- Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.
- Personally lead strategic quarterly business reviews and identify expansion opportunities with the company’s most valuable partners.
The ideal candidate
- 10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.
- Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.
- Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
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