Codility

Codility helps the world’s best companies hire the right engineers quickly, fairly, and with confidence. We invented the technical assessments category and continue to lead it through constant product innovation, deep customer focus, and a strong understanding of how engineering teams hire.

As AI changes how software is written, reviewed, and evaluated, Codility is helping customers rethink what great technical hiring looks like. We are also building Codility as an AI-native company, where teams are expected to use AI thoughtfully to improve how we work, support customers, analyse data, scale expertise, and build better products and processes.

Your role

As Head of CS, you will own key customer relationships while also helping bring structure, consistency and focus to our Customer Success function.

This is a player-coach role. You will manage a portfolio of strategic customers, lead post-sales activities that drive adoption, retention and expansion, and help the wider team improve how we run Customer Success at Codility.

You will be expected to bring strong customer judgment, commercial discipline, technical credibility and a practical, structured approach to account management. We are looking for someone who can be credible with senior Talent, People and Engineering stakeholders, and who can help our team better support customers as they rethink technical hiring in an AI-enabled world.

What you’ll do

• Manage our small but great team of CSMs, leading from the front, helping define great process and demonstrating best practice.
• Personally manage a portfolio of strategic customer accounts, building trusted relationships with key decision-makers and stakeholders across Talent, People, Engineering and Executive teams.
• Own the post-sales customer lifecycle, including onboarding, deployment planning, adoption, change management, business reviews, renewal preparation and expansion support.
• Build clear success plans for customers, defining goals, success metrics, stakeholder maps, adoption milestones and actions required to achieve measurable value.
• Increase customer retention and satisfaction by running regular check-ins, identifying risks early, resolving blockers, and ensuring customers see clear return on investment.
• Partner closely with Sales to identify growth opportunities, map accounts, strengthen executive relationships, and prepare for renewals well in advance.
• Work closely with Solutions Engineering, Product and Support to resolve customer issues, improve adoption, and ensure customer feedback is translated into meaningful internal action.
• Act as the voice of the customer, sharing structured feedback on how Codility can better serve enterprise customers and engineering-led organisations.
• Help bring more structure to the Customer Success team by improving account planning, QBR quality, renewal discipline, health scoring, customer segmentation, playbooks and internal ways of working.
• Coach and support other CSMs by sharing best practices, helping with complex accounts, and raising the overall quality and consistency of customer success across the team.
• Use AI thoughtfully in your own work to improve productivity, analyse customer data, prepare for customer conversations, scale customer insight and improve team processes.