Howden
Head of Cyber Claims - International
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Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
This role leads the cyber claims function across Howden’s international offices (outside the UK and US), supporting Howden’s global cyber team. It is accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support.
What you'll do
- Lead the development and implementation of international cyber claims strategy across jurisdictions outside the UK and US
- Act as the claims lead on major cyber incidents and cyber / technology insurance claims where required, acting as a referral point to support and supplement local expertise
- Establish and embed best practice approaches to cyber claims handling, both initial response and coverage, across global offices
- Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development
- Provide technical guidance and act as a referral point to support and enhance local expertise, including delivering education and training to clients and colleagues
- Support colleagues on business tenders and represent the cyber claims function at industry events, presenting on technical and market topics internationally
- Respond to technical and claims-related queries from clients, markets and internal stakeholders
- Lead cyber claims data initiatives, working closely with data and analytics teams to improve insight and outcomes
- Contribute as a senior member of the global cyber team, supporting wider strategic and operating plans
- Collaborate with wordings specialists and UK and US cyber claims leads to ensure a coordinated global approach
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Who we're looking for
- Significant experience in cyber insurance claims, financial lines insurance claims, or cyber incident response within an international environment
- Proven experience developing and implementing claims strategy or best practice frameworks
- Experience supporting or overseeing cyber insurance claims, incident response or crisis management activity
- Demonstrated experience advising clients and internal stakeholders on complex insurance coverage and claims issues
- Experience working with global teams and navigating differing regulatory or market environments
- Track record of contributing to business development activity, including tenders and client presentations
- Experience working with data initiatives or using claims data to drive decision-making and improvement
- Experience collaborating with underwriting, wordings or specialist teams to deliver joined-up solutions
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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