Howden
Head of Cyber Claims - International
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Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
This role leads the cyber claims function across Howden’s international offices (outside the UK and US), supporting Howden’s global cyber team. It is accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support.
What you'll do
- Lead the development and implementation of international cyber claims strategy across jurisdictions outside the UK and US
- Act as the claims lead on major cyber incidents and cyber / technology insurance claims where required, acting as a referral point to support and supplement local expertise
- Establish and embed best practice approaches to cyber claims handling, both initial response and coverage, across global offices
- Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development
- Provide technical guidance and act as a referral point to support and enhance local expertise, including delivering education and training to clients and colleagues
- Support colleagues on business tenders and represent the cyber claims function at industry events, presenting on technical and market topics internationally
- Respond to technical and claims-related queries from clients, markets and internal stakeholders
- Lead cyber claims data initiatives, working closely with data and analytics teams to improve insight and outcomes
- Contribute as a senior member of the global cyber team, supporting wider strategic and operating plans
- Collaborate with wordings specialists and UK and US cyber claims leads to ensure a coordinated global approach
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Who we're looking for
- Significant experience in cyber insurance claims, financial lines insurance claims, or cyber incident response within an international environment
- Proven experience developing and implementing claims strategy or best practice frameworks
- Experience supporting or overseeing cyber insurance claims, incident response or crisis management activity
- Demonstrated experience advising clients and internal stakeholders on complex insurance coverage and claims issues
- Experience working with global teams and navigating differing regulatory or market environments
- Track record of contributing to business development activity, including tenders and client presentations
- Experience working with data initiatives or using claims data to drive decision-making and improvement
- Experience collaborating with underwriting, wordings or specialist teams to deliver joined-up solutions
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
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And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
- We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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