Moorfields Eye Hospital, London, Fellowship
Head of Delivery
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
Moorfields Private is the private patient division of Moorfields Eye Hospital NHS Foundation Trust, one of the largest NHS Private Patient Units in the country and the largest single-site private ophthalmology provider in the UK by revenue and volume, delivering the full spectrum of eye care across our two London sites.
We are looking for a Head of Delivery to join our Senior Leadership Team and lead the day-to-day operational delivery of Moorfields Private across Moorfields Private Outpatient Centre (City Road) and Moorfields Private Eye Centre (New Cavendish Street). Reporting to the Director of Private Care, you will be accountable for the performance, governance, workforce and budget of the delivery function, with the Head of Nursing and operational functions reporting into your portfolio.
This is a pivotal time to join us. Moorfields Private has just signed off an ambitious three-year strategy to grow volume and profit. You will play a leading role in delivering this agenda, including growing theatre, laser, outpatient and ward revenues, developing more flexible workforce models, and supporting the organisation through its planned move to a brand-new hospital site at Oriel.
Main duties of the job
We are looking for an experienced senior operational leader with a track record of managing complex private healthcare delivery, cross-site services, substantial change management experience, and the ability to operate in a commercially focused environment. You will be a strategic and analytical thinker who is comfortable with ambiguity and able to build strong relationships with consultants, clinicians and corporate teams alike.
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For further details please see the attached job description and person specification. Informal conversations with John Middleton, Director of Private Care, encouraged – john.middleton4@nhs.net
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
To be a senior leader responsible for ensuring the effective, high quality operational delivery, of the day to day running of the MP facilities across MPOC and MPEC, always ensuring that the experience and service afforded to our patients and consultants not only meets expectations but is continually reviewed and improved. The post holder acts as the primary client representative overseeing delivery partners, managing relationships ensuring service performance, and resolving operational issues to support strategic Private and NHS objectives.
As a member of the MP senior leadership team, direct and manage the delivery and performance of clinical, administration and support services operations across the inpatient and outpatient facilities and network sites, to promote and deliver business growth in accordance with the MP business strategy. Providing strong leadership, robust governance and drive continuous improvement ensuring that all services are delivered safely, efficiently, and in alignment with NHS and Private values and organisational priorities.
Person specification
Education & Qualifications
Essential criteria
- Educated to Master’s level or equivalent level of education or equivalent experience.
- Evidence of recent and relevant continuing professional development.
- Professional Leadership/management qualification.
Knowledge
Essential criteria
- Thorough knowledge and understanding of the concepts and practices of integrated service planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning.
Desirable criteria
- Knowledge of Compucare 8 and how it works.
Experience
Essential criteria
- Ability to manage highly complex and difficult situations where there is often conflict.
- Substantial change management capability with proven measurable results, based on and promoting positive culture and organisational values.
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Desirable criteria
- Track record of successful organisation wide project management, including as Senior Responsible Officer (SRO)/ sponsor or programme management delivery of formal change initiatives.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- MP HoD JD (PDF, 632.5KB)
- MP HoD Job Advert (PDF, 64.7KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
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Further details / informal visits contact
Name John Middleton
Job title Director of Private Care
Email address john.middleton4@nhs.net
Telephone number 07919594834
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