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Specscart - Head of E-commerce
About Specscart
Specscart is one of the UK’s fastest-growing omni-channel eyewear businesses.
Since launching, we have:
- Served over 500,000 customers
- Built our own UK manufacturing and glazing laboratory
- Opened multiple retail stores across the UK
- Been recognised by the Financial Times FT1000
- Been founded by a Forbes 30 Under 30 Europe entrepreneur
- Built one of the UK’s fastest prescription fulfilment operations
And, we’re entering one of the most exciting chapters in our journey.
Build the Future of Eyewear Retail
Most e-commerce businesses sell products but at Specscart, we’re solving one of the most complicated customer journeys in retail. Buying prescription glasses today is unnecessarily complicated. Customers need to understand prescriptions, lens options, coatings, measurements, PDs, frame sizing, and hundreds of product combinations before they even reach the checkout.
We believe that shouldn’t be the case. And the mission is simple: To make buying prescription eyewear as simple as buying a pair of shoes online.
We’re looking for an exceptional Head of E-commerce to help us achieve exactly that. This isn’t a role for someone who simply wants to manage an e-commerce website. This is an opportunity to redefine an entire industry.
The Opportunity
This is one of the most influential leadership roles within Specscart. You’ll work directly with the Founder & Managing Director and become part of a small Senior Leadership Team responsible for shaping the future of the business. Your mission is to continually simplify the customer journey whilst building one of the world’s best digital eyewear platforms.
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What You Will Own
Digital Product
- Product strategy and roadmap
- Customer journey optimisation
- Product discovery
- Search and navigation
- Checkout experience
- UX/UI improvements
- AI-powered customer experiences
- Product experimentation and innovation
E-commerce Operations
- You’ll own the complete e-commerce experience including:
- Product uploads
- Product information management
- Product categorisation
- Digital merchandising
- Landing pages
- E-commerce photography
- Lifestyle product photography
- Product launches
- Catalogue quality
- Website content related to e-commerce
Commercial Performance
- You’ll own and improve:
- Website Conversion Rate
- Revenue per Visitor
- Average Order Value
- Customer Lifetime Value
- Funnel optimisation
- CRO
- A/B testing
- Customer analytics
- Heat maps
- Digital performance reporting
Leadership
- You’ll build and lead the Product & Digital function.
- Working closely with:
- Marketing
- Technology
- Customer Relations
- Operations
- Retail
Your role is to combine every department’s feedback towards building an outstanding customer experience.
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Who We’re Looking For
We’re looking for someone who has 7+ years of experience in Product, Digital, or E-commerce functions and demonstrated the ability to build, improve, and lead exceptional digital customer experiences within a fast-growing consumer business.
You’re someone who:
- Thinks commercially before tactically.
- Is obsessed with customer experience.
- Enjoys solving complex problems.
- Leads cross-functional teams with confidence.
- Uses data to make decisions.
- Challenges conventional thinking.
- Takes ownership.
- Raises standards.
Experience within D2C, retail, fashion, consumer brands, or omni-channel businesses will be highly advantageous.
Benefits
- Salary: Negotiable (No bar for the right candidate)
- Sundays off and 1st & 3rd Saturday off each month
- Bonus plans
- Paid holidays annually
- Career growth opportunities with future opportunities to work from our UK office
Before You Apply
It’s for someone who wants to fundamentally change how people buy prescription eyewear online.
We’d like you to spend one hour exploring Specscart.co.uk and submit a one-page summary answering one question: “If you joined Specscart tomorrow, what are the three biggest improvements you would make to our digital customer journey, and why?” And share this on Shreya@Specscart.co.uk
If that challenge excites you, we’d love to hear from you.
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