Head of Engineering - Quality

What a Head of Quality Engineering Does

• Define and own the Quality Engineering strategy: Create, publish and evolve the Engineering-wide Quality Engineering vision, strategy and implementation roadmap, ensuring it supports the wider Technology strategy and the need for highly available connectivity services.
• Lead and develop Test Engineers: Provide line management, coaching, performance support and career development for Test Engineers, ensuring they have clear expectations, strong professional standards and meaningful opportunities to grow.
• Establish common quality standards: Define practical standards for test strategies, acceptance criteria, test data, automation, regression, exploratory testing, non-functional testing, release readiness and evidence capture across Engineering teams.
• Improve release confidence and change safety: Partner with Engineering, Delivery, Architecture and SRE leaders to make releases safer through risk-based testing, automated verification, scenario testing, pre-release checks, operational readiness criteria and rollback learning.
• Measure and improve quality outcomes: Define meaningful baselines and reporting for defect trends, escaped defects, change failure rate, regression cycle time, test coverage, release confidence, quality-related incidents and rework, using the data to focus improvement effort.
• Drive automation and repeatability: Increase the use of automated testing and repeatable validation practices across appropriate layers, including unit, integration, API, contract, end-to-end, performance, resilience and deployment verification.
• Strengthen governance and auditability: Ensure testing criteria, approvals, evidence and release decisions are visible, traceable and consistently documented so that Engineering can meet audit, compliance and internal governance expectations.
• Facilitate learning from defects and incidents: Use defect analysis, post-incident reviews and operational feedback to identify systemic quality issues, improve test strategies and prevent repeat failures across teams and domains.
• Influence through partnership: Work through leadership, coaching and influence with Product, Delivery, Engineering, Architecture, SRE and operational stakeholders, helping teams make good quality decisions without slowing delivery unnecessarily.

Essential Knowledge

• Quality Engineering leadership: Deep practical understanding of modern Quality Engineering practices, with experience shaping quality strategy, standards and operating models across multiple teams or domains.
• Test strategy and automation: Strong knowledge of risk-based testing, automation strategy, regression design, exploratory testing, test data, test environments and appropriate use of unit, integration, API, contract, end-to-end, performance and resilience testing.
• Modern engineering delivery: Experience working with contemporary software and systems delivery practices including Agile and Lean delivery, DevSecOps, CI/CD, trunk-based development, automated deployment and continuous improvement.
• Reliability and availability principles: Understanding of how quality practices support highly available systems, including change failure reduction, incident prevention, operational readiness, observability, SLOs and post-incident learning.
• Metrics-driven improvement: Ability to define, collect and interpret quality and delivery metrics such as escaped defects, defect leakage, change failure rate, lead time, regression cycle time, test coverage, deployment confidence and quality-related incidents.
• Cross-domain technology awareness: Sufficient understanding of software, infrastructure, networking, mobile core platforms, cloud services, automation and deployment pipelines to work credibly with domain experts and tailor quality practices to different technical contexts.
• Governance, risk and auditability: Knowledge of how to create clear evidence trails, acceptance standards, release controls and quality gates that support audit, compliance and sensible risk management without introducing unnecessary bureaucracy.
• People leadership and capability building: Experience leading, coaching and developing engineers or test professionals, including performance management, hiring input, career development and building strong professional communities.
• Stakeholder management and influence: Strong communication and influencing skills, with the ability to align technical and non-technical stakeholders around quality risks, trade-offs, priorities and measurable outcomes.
• Change leadership: Experience introducing new practices, tools or operating models in complex environments, with the judgement to balance consistency, pragmatism, adoption effort and delivery pressure.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

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