hackajob
Head of Enhanced Due Diligence and Complex Cases
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Head of Enhanced Due Diligence and Complex Cases
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
- Lead the Enhanced Due Diligence (EDD) and Complex Case function within CDD Operation
- Make risk-based decisions and recommendations on high-risk and escalated customer cases
- Prepare high-quality submissions for 2nd Line Financial Crime review and Customer Portfolio Committee decisions
- Ensure compliance with financial crime regulations and evolving regulatory expectations
- Set investigation standards and implement robust quality frameworks
- Oversee operational delivery, productivity, and SLA performance
- Manage, coach, and develop specialist investigators and team leaders
- Provide subject matter expertise on complex risk typologies and emerging financial crime threats
- Build strong partnerships with Compliance, Financial Crime, and Risk teams
- Drive continuous improvement, automation, and operational efficiency initiatives
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And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What You Will Need
- In-depth knowledge of AML/CTF regulations
- Experience handling high-risk customer types such as PEPs and sanctions
- Strong stakeholder engagement and influencing skills
- Experience in regulated financial services environments
- Relevant financial crime qualification (e.g. ACAMS, ICA Diploma)
- Degree or equivalent professional experience
- Strong understanding of financial crime risk and mitigation
- Extensive experience in financial crime operations including CDD, EDD, and investigations
- Proven leadership and people management capability
- Strong analytical thinking and risk-based decision-making skills
Our promise to you…
We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZING colleague to move into this FANTASTIC new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
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Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
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