SmartSearch
Head of Enterprise and Partners
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Head of Enterprise and Partners
Head of Enterprise & Partners
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.
SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
How Will You Make a Difference?
The Head of Enterprise & Partners owns the commercial performance and long-term value of the company’s most strategic customers and partners, reporting directly to the C-suite. This senior commercial leadership role sets and executes the strategy for high-value enterprise and partner accounts, contributing to the company’s ambition of reaching £100m in revenue.
Key Responsibilities & Focus Areas
Commercial Ownership & Revenue
- Own GRR (Gross Retention Rate) and NRR (Net Revenue Retention) across enterprise and partner portfolios
- Lead renewal strategy, pricing, negotiation, and achieving optimal contract outcomes
- Drive expansion through structured upsell and cross-sell activity
- Ensure accurate forecasting and sufficient pipeline coverage
- Escalate and validate major deals while avoiding quota obligations
Enterprise & Partner Leadership
- Act as the executive commercial owner for key customers and partners
- Build and maintain strong C-suite and board-level relationships
- Lead executive engagement and high-stake commercial negotiations
- Own escalations, commercial risk, and strategic interventions
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Account Strategy & Step-Change
- Define and embed account planning across all enterprise clients
- Ensure every account has a clear growth plan, risk profile, and defined action set
- Drive earlier pipeline creation and deeper stakeholder mapping
- Establish a disciplined cadence for QBRs (Quarterly Business Reviews), executive reviews, and annual planning
Leadership & Performance
- Lead and develop a high-performing team of Account Directors
- Drive accountability for retention, growth, and expansion
- Foster an outcome-focused, commercially strong team culture
- Collaborate closely with Customer Success Support and Operations while retaining commercial ownership
- Build and lead forward-thinking teams using AI and creative approaches to:
- Generate pipeline
- Deliver sustainable expansion growth
What Are We Looking For in a Candidate?
- Proven experience leading enterprise portfolios
- Strong track record in retention and revenue growth
- Experience leading senior account management teams
- Strong commercial, negotiation and stakeholder management skills
- Credible and effective at C-suite level
- Demonstrated ability to lead teams through business change, driving evolution, resilience, and consistent performance in dynamic environments
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What Is Life Like at SmartSearch?
Our Recognition & Awards
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Named in the RegTech100 list for 2024
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Featured in the Top 100 Fastest Growing Tech Companies (Northern Tech Awards 2023)
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Awarded Technology Provider of the Year (Corporate Finance Awards 2024)
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Great Place To Work Certified™ since 2022
Our Commitment
We are committed to progression opportunities, continuous personal development, regular feedback, and support.
We actively promote Diversity & Inclusion, Social Responsibility, and community initiatives.
Company Benefits
SmartSearch offers a comprehensive benefits package, including:
- 25 to 30 days of holiday (rising with each year of service)
- Private Medical Insurance (covering dental and optical)
- Company pension scheme
- Life Assurance (4x annual salary)
- 1 day paid volunteering per year
- Enhanced maternity and paternity offerings
- Employee Assistance Programme
- Cycle to Work Scheme
- Access to a gym
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