Venn Group
Head of Facilities Management
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Head of FM Operations
📍 North East England | 💰 Competitive Salary | 🕒 Full-Time, Permanent
Are you an experienced Facilities Management leader looking for an opportunity to shape and transform services across a complex, multi-site organisation?
Our client is a well-established organisation operating across education, residential, care, and support services. They are seeking a Head of FM Operations to lead the delivery of facilities services across its schools, college, residential services, and lifelong learning facilities. Reporting to the Head of Estates, you will play a key role in ensuring safe, compliant, efficient, and customer-focused environments that support the Foundation's mission.
About the Role
As Head of FM Operations, you will provide strategic and operational leadership across a diverse portfolio of buildings and services. You will be responsible for driving service excellence, ensuring statutory compliance, and leading both in-house teams and external contractors to deliver high-quality facilities management services.
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Key Responsibilities
- Lead all Facilities Management operations, including maintenance, compliance, engineering, cleaning, security, catering, grounds maintenance, and reception services.
- Ensure full compliance with health & safety legislation, building regulations, statutory inspections, and planned preventative maintenance programmes.
- Manage and monitor service performance through KPIs, audits, customer feedback, and continuous improvement initiatives.
- Oversee FM budgets, procurement activities, contract management, and supplier performance to ensure value for money.
- Support long-term estates planning, sustainability objectives, capital projects, and operational readiness for new developments and refurbishments.
- Build strong relationships with senior stakeholders and provide visible leadership across the organisation.
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About You
We are looking for a passionate and innovative FM professional who can balance strategic thinking with hands-on operational leadership.
You will have:
- Significant experience managing large-scale FM services across a multi-site or complex estate.
- Strong knowledge of building compliance, health & safety legislation, and FM best practice.
- Proven experience leading multidisciplinary teams and managing outsourced service contracts.
- Strong financial and commercial awareness, including budget management and procurement oversight.
- Excellent communication, stakeholder engagement, and leadership skills.
- A collaborative approach and the ability to drive positive cultural change and continuous improvement.
Please contact Simon Cain on:
scain@venngroup.com | 07441 916 450
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