National Centre for Social Research
Head of Field
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Head of Field
Application Deadline: 19 April 2026
Department: Social Surveys
Location: Romford - Ashton Gate (Hybrid)
Description
Role: Head of Field
Location: Ashton Gate (Romford) – Hybrid (3 days)
Salary: Competitive
Department: Social Surveys – Data Collection
Contract: Full Time
Key Responsibilities
- Be a visible leader across field, inspiring and engaging teams for the purpose of motivating them to achieve high performance, driving a culture of engagement, excellence, innovation & accountability
- Responsible for delivering key metrics and KPIs
- Oversee Field management team, ensuring strong leadership, consistent practices, and shared operational discipline
- Own the workforce plan for the national field operation, including capacity forecasting and workforce optimisation
- Accountability for the field data collection budget, ensuring delivery to budget and identifying opportunities to increase value for money and identify opportunities for savings via operational efficiencies
- Drive the adoption of new technologies and digital tools to modernise Field operations
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Skills, Knowledge, and Expertise
- Evidence of leading, motivating & managing remote teams and individuals
- Experience delivering against operational targets and KPIs
- Experience of data-driven decision making
- Evidence of budget responsibility
- Experience of working with multiple internal stakeholders
Benefits
As well as a competitive salary, attractive bonus structure, and excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:
- 25 days holiday (plus 8 bank holidays) and flexible working
- Generous company pension scheme
- Life insurance and health cash plan
- Cycle to Work scheme and season ticket loan
- Career development, professional subscriptions support, and mentoring support from industry-leading experts
About the National Centre for Social Research
At The National Centre for Social Research, we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. And as an independent, not-for-profit organisation, we’re able to focus our time and energy on meeting our clients’ needs and delivering social research that works for society.
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Our Values & Behaviours
We Are Curious
- Uses data to improve field performance and delivery
- Explores new approaches to workforce management
We Move with Purpose
- Drives delivery against operational targets
- Aligns workforce planning to demand
We Act with Integrity
- Ensures fair and compliant field practices
- Maintains quality and ethical standards
We are proud to say we are a Disability Confident Committed Employer, so if you require any reasonable adjustments during the interview process, please make us aware, and we will endeavour to support you to help you showcase your best self during our hiring process.
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