118 118 Money
Head of Fraud and Financial Crime
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Fraud and Financial Crime
Who are 118118 Money?
At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.
Our vision is to champion financial fitness throughout Britain by offering:
- Accessible products
- Valuable resources
- Unwavering support
With a 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support.
The Role
We are looking for an experienced Head of Fraud & Financial Crime to lead our first line fraud and financial crime capability. This role includes defining, delivering strategy, and creating control frameworks for:
- Fraud
- AML (Anti-Money Laundering)
- Sanctions
- Broader financial crime risks
This position will integrate fraud and financial crime into a single, coherent operating model with clear ownership and accountability.
What You’ll Do
Leadership, Strategy and Governance
- Own and deliver the firm’s Fraud & Financial Crime strategy across all relevant risk areas
- Lead the first-line Fraud & Financial Crime team (spanning analytics and operations)
- Ensure clear accountability, effective performance management, and strong delivery
- Establish and maintain a clear operating model with defined ownership
- Design, implement, and improve fraud and financial crime control framework (subject to MLRO and Compliance oversight)
- Provide oversight of fraud and financial crime detection performance
- Work with analytics teams to optimize rules, models, and AI-driven controls
- Provide clear and actionable reporting to senior stakeholders and governance forums
Resolving Issues and Accountability
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Take a hands-on role in investigating issues and resolving complex fraud and financial crime problems, including implementing second or third-line recommendations
External Engagement and Emerging Threats
- Build and maintain relationships with industry bodies, law enforcement, and external partners
- Translate external intelligence and regulatory developments into practical controls
- Represent the organisation in relevant industry forums, regulatory engagement, and external partnerships
- Support strategic use of advanced analytics, AI, and RegTech solutions
- Identify and proactively respond to emerging threats across the customer lifecycle
- Oversee implementation of new systems, ensuring effective delivery of transformation initiatives
What You Need
- A solid understanding of fraud and financial crime regulations, AML, sanctions, and risk management principles
- Hands-on experience in consumer lending, fintech, banking, or card-based businesses
- Senior-level expertise in leading operational teams and delivering control frameworks in a regulated environment (including audit and regulatory engagement)
- Proven ability in cross-functional initiatives, stakeholder influence, and fast-paced delivery
- Experience in building or transforming fraud and financial crime capabilities, including system implementation
- Experience using analytics, data science, and AI-driven detection approaches
- Experience with model governance, explainability, and analytics in fraud and financial crime
- Pragmatic, commercially minded with good balance between strong controls and business outcomes
- Hands-on approach to work at both strategic and specific execution levels
This role is subject to certification under the Senior Managers and Certification Regime (SM&CR).
What’s in It For You?
- Competitive salary
- Flexible, hybrid working opportunities
- Company bonus scheme tied to business performance
- 25 days annual leave (plus bank holidays), increasing to 27 after two years and 30 after five
- Enhanced company pension scheme with generous contributions and life cover of 4x your base salary
- Regular eye test (fully covered annually)
- Employee Assistance Programme for wellbeing support
- Strong culture of equality, diversity, and inclusion
- Wide business exposure across disciplines and stakeholders
- Direct contribution to business transformation
- Learning and career progression opportunities
- Training, support, and mentoring for long-term success
- Recognition for your contributions as a valued team member
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ready to Apply?
At 118 118 Money, we want you feel excited and prepared throughout the interview process. To make your experience the best possible:
- Easily apply today if you feel you are right for the role.
- Flexible arrangements needed? Email claire.hinson@118118money.com to discuss.
We encourage you to apply even if you don’t check every box—it makes a huge impact!
Equal Opportunity Employer
We are committed to equality, diversity, and inclusion. Our policy ensures equal chance for people from different backgrounds and lifestyles. While we cannot accommodate every request, we will happily discuss flexible working options.
For more on how we handle your data, review our GDPR Privacy Policy.
If your application succeeds to the interview stage, and if ultimately unsuccessful, request meeting competition may share personal data under regulations for up to 12 months.Failure to proceed, your personal information may be deleted.
We also perform background checks, including:
- Criminal record
- Identity scan
- Sanctions
- Fraud prevention
- Reference checks
to comply with regulatory requirements.
Note: View all roles at 118118Money or send your inquire at openroles@118118money.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location