Head of Governance, Technology and Operations

Role Purpose: Within PG&C, the Group Governance function serves as principal advisor to boards and businesses on all aspects of corporate governance and leads and implements a world-class end to end corporate governance practice throughout the Group. As a senior member of the Governance function, the role holder will help drive the function’s priorities: enabling growth, simplify to amplify, cultivate sustainable talent and culture, protect and build our foundations. The Head of Governance, Technology and Operations is accountable for the provision of end-to-end governance and company secretarial services to the Group Chief Operating Officer (GCOO), Group Chief Information Officer (GCIO), and is secretary and trusted advisor to the Group Technology and Operations Committee. Accountabilities: Act as a trusted advisor and provide expert advice, oversight and challenge to the GCOO and GCIO on strategy and performance in line with good corporate governance and risk appetite. Provide advice and guidance to the GCOO and GCIO on governance best practice to facilitate fulfilment of their senior manager responsibilities. Implement Group Governance simplification initiatives and projects for GCOO and GCIO, including meeting simplification, digitisation of governance, and individual accountability. Ensure that GCOO and GCIO reports and MI are of required quality and adhere to Group Governance best practice and principles, undertaking training with stakeholders as required Act as secretary to the GTO Committee, providing proactive, effective and trusted guidance and support to the Chair and Members on all corporate governance matters. Work effectively with other Board Committee secretaries to ensure streamlining and simplification of agendas to optimise use of the GTO Committee and other relevant Committee’s time. Provide effective guidance to management on matters to be considered at GTO Committee, presentations and reports. Ensure that Group Governance best practice is followed. Ensure all external reporting related to GTO Committee is appropriately syndicated and verified prior to publication. Contribute to the development of Group Governance strategy and governance initiatives. Lead and develop a team of professionals to deliver role outcomes Requirements: Technical knowledge: Comprehensive understanding and experience of company secretarial, governance and regulatory environment pertaining to large complex financial services organisation. Knowledge of and understanding of individual accountability regimes. Leadership: Has held roles with significant leadership accountability shaping strategy, leading teams and delivering sustained performance through others. Delivery Track Record: Able to demonstrate a consistent track-record of achieving results through others in complex and dynamic organisational environments. Transformation and Change: Has experience leading or contributing to cultural change and/or significant change efforts. Communication: Delivers ideas and messages with clarity and impact, adapting content and style to engage different audiences effectively; facilitates productive conversations that enable insight, alignment and action. Excellent written communication skills and ability to absorb complex information and simplify Emotional Intelligence: Demonstrates self-awareness and empathy, managing emotions effectively and responding to others with sensitivity and understanding to build strong, trusted relationships. Enterprise Thinking: Acts with an ‘enterprise-first’ mindset, always seeking alignment to enterprise goals and encouraging collaboration across teams and functions. Proven negotiation skills at a senior level demonstrating gravitas and providing confidence to key stakeholders Curiosity and Growth Mindset: Demonstrates a strong desire to learn and explore, open to feedback and new ideas, and encourages a continuous improvement mindset in others. Learning Agility: Quickly absorbs new information, adapts in real-time, and continuously evolves their own approach to need the needs of a fast-changing environment. Ethical Conduct: Values focused leader with an inherent commitment to upholding confidentiality, accountability and ethical standards. Acts with integrity, always. Culture Carrier: Brings energy, belief and visible commitment to our Leadership Principles and future culture, while challenging behaviours that fall short. Gravitas and Credibility: Commands respect through personal presence, judgement and a strong track-record of delivery, earning the trust of senior leaders. Resilience and Adaptability: Maintains composure and perspective through change, pressure and/or ambiguity, flexing approach while staying grounded in purpose. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.