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Job Description

Job Purpose

The post holder supports the Chief Officer, Housing to deliver programmes of strategic significance to the Council in order to deliver services to customers in line with Council priorities. They will be responsible for the development and delivery of the service plan and drive continuous improvement initiatives through leading and contributing to cross Council projects, collaborative working with partners and supporting Directorate management teams. They will be required to work with elected Members, MP’s, service users, trade unions and partner stakeholders in ways which support inclusive open and accountable government through the provision of strategic advice on risk management and support them in their respective roles.

They will take the lead and be responsible for the development and delivery of a strategic and operational health and housing service for the local authority. The post holder will be responsible for the delivery of an operational adaptations service to private and Council tenants, overseeing the use of Disabled Facilities Grant to meet need and rehousing advice and support. They will also take a lead strategic lead role on wider health and housing work, working across the health system to ensure that housing is integrated into the health and social care system and to minimise the housing impacts on health.

Key Requirements

• To lead on the strategic and operational management of the Health and Housing Service including the delivery of public and private sector adaptations and rehousing advice and support, ensuring that it meets all statutory requirements, business objectives and targets and is flexible to deliver a service that is customer focused and meets the needs of the local communities and residents.
• To ensure that adequate and robust financial controls are in place to effectively manage a balanced budget year on year and drive ongoing budget and service efficiencies.
• To drive a culture of continuous service improvements and maximise customer satisfaction, overseeing strategic relationships relating to the provision of the adaptations service to ensure a high quality, customer focused end to end adaptations process, including collaborative relationships with Adult Social Care and Children’s Services, along with third sector, contractors and customer representative groups.
• To take a strategic lead on health and housing work, leading a collaborative approach between the housing, health, social care and third sectors to ensure that the Leeds Housing Strategy and Health and Wellbeing Strategy priorities to improve health through housing are delivered proactively in Leeds.
• To work collaboratively with leaders across the wider housing and local government sector to drive national and regional health and housing approaches and best practice, seeking to ensure that Leeds is best in class. Provide detailed policy advice on all aspects of housing to staff, elected members, senior officers, customers, partners and external agencies.
• Ability to demonstrate examples of managing services, implementing change and achieving quality transformational outcomes, showing effective leadership and delivering outstanding results
• To represent SMT as and when required to provide briefings to local ward Members and MP’s.
• Significant experience of leading change programmes, including service quality and driving up standards and performance, demonstrating the ability to manage competing priorities whilst ensuring delivery on a range of programmes and adapting to changing circumstances.
• Experience of successful strategic and operational resource management including the evaluation of competing priorities and managing accountabilities
• Substantial experience of delivering a multi-disciplinary service at a senior level that is driven by service user requirements based on delivers customer focused outcomes and excellent customer satisfaction results.
• Substantial senior leadership and management experience in a service or operational area relevant to the area of service delivery
• Evidence of significant experience and commitment in relation to the engagement of relevant citizens, customers and stakeholders in decision making processes.
• Build strong and dynamic relationships and networks and build trust with individuals and partner agencies to deliver better outcomes for Leeds City Council.
• Demonstrate knowledge of legislation, regulations, policies, inspections and performance information applicable to the relevant strategic functions e.g. child protection, health, safety and security, confidentiality and data protection. Promoting compliance with Leeds City Council policies and procedures.
• Detailed knowledge and understanding of economic strategy and policy, understanding of local government political systems and experience of working on politically sensitive issues including significant experience of developing productive working relationships with Council Members, trade unions and members of the Corporate Leadership Team which commands respect trust and confidence
• In line with the Budget Management Accountability Framework to be responsible and accountable for all financial resources within the service area ensuring value for money and working within financial regulations
• Working Context - The role is primarily office based but post holders are expected to work flexibly both at home and at various locations across the City and region. Hours are worked mainly Monday-Friday, in accordance with the needs of the service; however the post holder will be expected to work outside normal working hours, including attendance at evening/weekend meetings or events if required.

Role profile

Roles at this level support the Chief Officer in the professional leadership, management and development of the service in accordance with the Council’s strategic objectives and the directorate priorities. People in these roles combine a strategic service development role with operational responsibilities for services and delivery of day to day functions that contribute to the achievement of the Council’s vision and strategic outcomes. This involves contributing to the planning, organising, commissioning and delivery of services across the council and with partners to ensure there is a fully integrated city wide approach.

As part of a directorate/service leadership team roles at this level live and model values and behaviours to help the council achieve its ambition to be the best city council in the country.

For roles at this level, you must be able to show you…

Knowledge

• have an appropriate professional qualification or equivalent substantial knowledge gained through significant managerial or practical experience within the service area and you use your knowledge and expertise to plan and enable the highest levels and standards in the delivery of work across either a specialist area(s) or