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Head of Human Resources
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Head of HR – Premium Hospitality Brand (West End, London)
Salary: £100,000 – £110,000
We are seeking an exceptional Head of HR to lead the People and Culture agenda for a prestigious high-end hospitality brand based in London’s West End. This is a pivotal leadership role, shaping a world-class employee experience within a fast-paced, service-driven environment.
Your mission: Design and deliver a forward-thinking people strategy that strengthens culture, elevates performance, and supports the continued growth of a premium hospitality business.
The Role
- Lead and execute a comprehensive People Strategy aligned with business goals and brand values
- Design and implement a best-in-class Learning and Development strategy, fostering continuous growth, capability building, and clear career pathways
- Champion a high-performance, people-first culture, enhancing engagement, retention, and overall employee experience
- Partner closely with senior leadership and operational teams to align HR strategies with commercial and service excellence
- Oversee talent management, including:
- Succession planning
- Leadership development
- Performance frameworks
- Drive diversity, equity, and inclusion (DEI) initiatives and strengthen employer brand positioning within the hospitality market
- Provide expert guidance on employee relations, ensuring fair, consistent, and commercially sound outcomes across the business
- Support organisational design and workforce planning across multiple sites in a dynamic operational environment
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Experience
Required background includes:
- Proven senior HR leadership experience, ideally within hospitality, luxury retail, or premium leisure environments
- Strong expertise in Learning and Development strategy and people development
- Demonstrable success in:
- Building high-performance cultures
- Improving employee engagement and retention
- Experience in:
- Organisational design
- Talent strategy
- Cultural transformation within fast-moving, multi-site businesses
- Commercially astute, balancing people priorities with operational demands
- A confident, influential leader who:
- Can partner effectively with senior stakeholders
- Inspires teams at all levels
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