RICS
Head of Human Resources Operations
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Head of HR Operations
RICS is seeking a Head of HR Operations to take the lead in our HR Operations, Employee Relations, and People Operations service. This is a key leadership role, overseeing employee relations, HR systems, HR data, payroll processes, service delivery, and operational improvement.
About the Role
You will:
- Lead and manage a UK and India-based HR Operations team in delivering a dependable, professional, and unified service globally.
- Focus on leading, coaching, and developing the team while strengthening employee relations, improving data and insights, and enhancing the employee and manager experience.
This hybrid role, based in Birmingham with 60% office and 40% remote work, includes meeting and collaborating across UK offices as needed.
About RICS: RICS is a global professional body shaping how land, property, and infrastructure are developed and managed. By setting trusted standards, we enable professionals to work with integrity and impact.
Key Responsibilities
- Lead and direct the full HR Operations, Employee Relations (ER), and People Operations service across RICS.
- Provide expert advice on complex HR matters, including investigations, grievances, discipline, absence, performance management, and organisational change.
- Coach leaders on managing ER internally with fairness, consistency, and effectiveness.
- Lead, coach, and develop the HR team, expanding capabilities across employee relations, HR systems, service delivery, and data.
Core Duties
- Oversee operational HR activities throughout the employee lifecycle (onboarding, payroll processes, offboarding, and changes).
- Enhance HR data collection, reporting, and insight for trend identification and decision-making.
- Optimise HR processes, systems, and self-service tools via efficient technology solutions, including AI and automation.
- Collaborate closely with Finance and internal teams to ensure accurate, timely, and smooth HR and payroll processes.
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About You
We are looking for an experienced HR Operations leader with strong employee relations knowledge, capable of managing even the most delicate HR dilemmas. You should exhibit sound judgement, practical problem-solving skills, and confidence in helping leaders make well-informed, fair decisions.
Key Skills and Experience
- Comprehensive experience in leading HR Operations, People Operations, or HR Shared Services.
- Extensive experience handling complex employee relations, investigations, grievances, and disciplinary interventions.
- Proven track record of coaching and developing HR teams.
- Ability to utilise HR data, reports, and trends for impactful decision-making and service enhancements.
- Familiarity with HR systems, operational data, and payroll processes.
- Experience engaging with senior leadership and operational stakeholders.
- Practical problem-solving approach and insight into process and service improvements.
- CIPD qualification—or equivalent professional experience.
- Experience in a professional services, membership, regulatory, or sophisticated corporate organisation, although beneficial not mandatory.
- Interest in leveraging technology and AI to transform HR operations.
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Rewards and Benefits
Our benefits package supports wellbeing, financial security, and work-life balance:
- Access to private medical insurance, income protection, and life assurance.
- An option to participate in Aviva Group Personal Pension.
- 25 days annual leave plus statutory holidays, including an additional office closure during Christmas weekend.
- Enhancement of family leave policies.
- Wellbeing and volunteering days.
- Access to mental health support and staff-driven community initiatives.
Employment and Inclusion Commitment
RICS is committed to fostering a diverse, inclusive, and welcoming workplace where all employees feel valued and empowered. We welcome applications from diverse backgrounds and career paths.
Adjustments and support during the recruitment process are available for candidates who require them. We aim to ensure our hiring process is fully accessible and inclusive.
Additional Requirements
- Candidates must have the right to work in the UK.
How to Apply: Submit a short application via the “Apply” button, including:
- Upload of your CV.
- A concise brief statement outlining your interest in the role and how your experience aligns with our requirements.
Recruitment Timeline:
- Closing Date: Thursday 16 July
- First Interviews: Monday 27 July
- Further Interviews: Between Thursday 6 August – Wednesday 12 August (subject to adjustments)
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