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Interim Head of Identity & Access Management (IAM) Interim
Overview
We're looking for an experienced Interim Head of Identity & Access Management to lead a critical programme focused on modernising identity services, access management, and Joiner-Mover-Leaver (JML) processes across a complex enterprise environment.
This is a hands-on leadership role for someone who can provide both strategic direction and operational oversight, ensuring IAM services remain secure, compliant, scalable, and user-friendly. You'll work across Security, Infrastructure, HR and Technology teams to drive improvements in automation, self-service capabilities, governance, and service performance.
The successful candidate will quickly establish credibility, bring structure to complex challenges, and deliver tangible improvements across the IAM landscape.
Key Responsibilities
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Lead IAM Operations
- Take ownership of day-to-day IAM service delivery, including identity lifecycle management, access requests, provisioning and fulfilment processes.
- Ensure IAM services operate effectively, with a strong focus on user experience, security and operational excellence
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Drive Service Stability & Performance
- Provide leadership across core IAM platforms and supporting technologies, including SSO, MFA, directories, ITSM workflows, HR systems and application integrations.
- Maintain high levels of service availability, resilience and performance.
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Governance, Risk & Compliance
- Lead IAM governance activities and support internal and external audit requirements.
- Ensure controls are operating effectively through recertification programmes, evidence collection, remediation tracking and continuous compliance improvements.
- Maintain a strong focus on access-related risk management.
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Automation & Transformation
- Develop and implement an automation-first approach to IAM operations.
- Identify opportunities to reduce manual effort, eliminate recurring issues and improve operational efficiency.
- Drive standardisation and process optimisation across the IAM estate.
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Enhance Self-Service Capabilities
- Expand self-service offerings for colleagues and end users, including access requests, automated approvals, MFA recovery and account management processes.
- Reduce dependency on Service Desk teams while improving user satisfaction.
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Operational Risk Management
- Oversee the risk posture of IAM services, addressing areas such as privileged access, segregation of duties, access certification, mis-provisioning and non-human identities.
- Ensure appropriate controls and monitoring are in place.
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Incident, Monitoring & Service Improvement
- Establish effective service monitoring, alerting and reporting.
- Lead major incident response and post-incident reviews.
- Drive root cause analysis and permanent resolution of recurring issues.
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Stakeholder Leadership
- Act as the senior IAM lead across Technology and business functions.
- Build strong relationships with Security, Infrastructure, HR, Enterprise Applications and key business stakeholders.
- Provide clear and concise updates to senior leadership on progress, risks and priorities.
What We're Looking For
Experience
- Significant experience leading Identity & Access Management functions within large, complex organisations.
- Previous experience operating at Head of IAM, IAM Lead, Identity Operations Lead or similar level.
- Track record of delivering IAM improvements within enterprise-scale environments.
- Experience managing teams, suppliers and third-party service partners.
- Strong background in service delivery, governance, operational improvement and access management controls.
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Technical Expertise
- Strong working knowledge of IAM technologies such as:
- Microsoft Entra ID / Active Directory
- Okta
- Identity Governance & Administration (IGA) platforms
- SSO and MFA solutions
- Privileged Access Management (PAM)
- Good understanding of:
- Joiner-Mover-Leaver processes
- RBAC and ABAC models
- Identity governance and entitlement management
- Application onboarding and integration using APIs, REST, SCIM and related frameworks
- Zero Trust security principles
Operational Leadership
- Strong ITSM knowledge covering Incident, Problem and Change Management.
- Experience defining and managing service performance through SLAs, KPIs and operational reporting.
- Demonstrated success delivering automation, self-service and continuous improvement initiatives.
Key Skills & Personal Attributes
- Pragmatic and delivery-focused leader.
- Strong stakeholder management and influencing skills.
- Calm, decisive and effective in complex environments.
- Excellent problem-solving and analytical capability.
- Risk-aware with a strong understanding of governance and control frameworks.
- Comfortable operating at both strategic and hands-on levels.
- Data-driven approach to decision-making and service improvement.
- Able to quickly assess challenges, prioritise actions and deliver results.
Why This Role?
This is an opportunity to make an immediate impact on a high-profile IAM transformation programme. You'll have the autonomy to shape the operating model, improve service performance, strengthen governance, and leave a lasting legacy across the organisation's identity and access management capability.
- Contract: Interim
- Rate: Competitive
- Location: London/ Hybrid / Remote
- Duration: 6 months
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