Solihull Metropolitan Borough Council
Head of Income & Awards ((Revenues, Benefits, Financial Assessments and Financial Inclusion)
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Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion)
Permanent, Hybrid
Salary: £82,366 – £86,977 per annum (pay award pending) Incremental progression subject to performance.
Are you ready to lead a high-performing income and awards service and able to drive further continuous improvement?
At Solihull Council, we’re proud of our good reputation. We continuously seek innovation in how we deliver our services; harnessing digital and AI technology to further drive smarter, faster, and even more customer-focused services.
This is a key leadership role where you’ll evolve our income and awards services including:
- Income collection
- Benefits
- Financial assessments
- Financial inclusion services
You’ll ensure we continue to deliver outstanding outcomes for our residents and businesses, while unlocking new efficiencies.
Why This Role Matters
- Lead a high-performing and motivated service
- Play a key role in protecting vital income streams and supporting vulnerable residents
- Influence corporate strategy and policy, delivering measurable impact at scale
- Drive further digital and AI-enabled transformation
What You’ll Bring
- Proven senior leadership experience in income and awards services
- A track record of driving performance, innovation and change
- Strong focus on maximising collection and minimising risk
- The ability to inspire teams and sustain high-performing, future-ready services
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Why Solihull
We are a forward-thinking council with a clear transformation vision:
- Excellent collection rates and current processing performance
- A collaborative, values-driven leadership culture
- An opportunity to genuinely shape the future of local public services
If you’re an experienced senior leader who wants to combine operational excellence with innovation, this is the role for you.
Benefits
- Competitive package and opportunities for training and development equipping you for future opportunities
- Flexible working, including:
- Flexi leave
- Agile working arrangements
- Access to the Local Government Pension Scheme
- Generous annual leave entitlement:
- Standard entitlement
- Opportunity to buy up to 10 days additional leave per year
- Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service
- Employee benefits, including:
- Staff discounts
- Subsidised travel passes
- Cycle 2 Work Scheme
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Location Flexibility:
- Your geographical base is flexible, but you must be able to travel to locations across the Solihull borough as required to meet the needs of the service.
- Hybrid work model with attendance at the Council House in Solihull when required.
Closing Date: 9 July 2026
For more information about the role, please email [application link redacted] or contact Joanne Robinson on 0121 704 8119.
Shortlisted candidates will be invited to complete online testing week commencing 20 July 2026, with successful candidates invited to interview on 7 or 10 August 2026.
Note: Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people, and adults at risk, and requires all staff and volunteers to share this commitment.
Note: This post requires a basic DBS check.
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