NWG (Northumbrian Water Group)
Head of Intelligence
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Head of Intelligence
Head of Intelligence
Working hours: 37 hours per week Contract type: Permanent Salary: Circa £110,000 per annum + £534 per month car allowance + up to 15% bonus + Private Medical Insurance Location: Pity Me, Durham / Hybrid working
About The Role
We're seeking a strategic and inspirational leader to join our IS Leadership Team as Head of Intelligence. This is a high-impact role that will critically shape the future direction of the organisation, by driving transformation, smarter decision-making, and ensuring informed strategic growth across the business.
This position is at the heart of organisational change, leadership and innovation, and will oversee the adoption of AI largely informally. While collaboration with our Intelligence, Analytics, and AI function is important, this role prioritises leadership and vision-setting over deep technical expertise.
As the leader, you’ll partner with senior executives to shape strategy, lead through cultural and technological transformation, and align technology, insights, and innovation with business objectives. A key focus will be AI adoption, identifying opportunities to create value, enhance services, and improve operational efficiency, consistent with ethical standards and core organisational values.
Leading a team of talented specialists, you’ll:
- Champion innovation
- Foster collaboration across functions
- Navigate technological evolution with a forward-thinking mindset
This role offers the opportunity to make a lasting impact on both the business and its future AI ambitions.
About You
We’re searching for a senior leader with credibility and influence, who thrives in complex environments to drive change through teams. While your prior experience may stem from technology, digital, engineering, architecture, intelligence, operations, systems or another technical discipline, deep expertise in data, analytics, or AI isn’t essential.
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Essential Criteria:
You must demonstrate:
- A proven history of leading technical or multidisciplinary teams through periods of transformation.
- Comfort operating in a senior leadership team environment to shape and communicate strategic direction.
- Experience in leading large-scale organisational, cultural, or technological change initiatives.
- The ability to build influential relationships and unite diverse stakeholders around a shared vision.
- A deep understanding of how technology delivers business value, particularly around AI-driven innovation.
- Passion for people development, inclusive environments, and empowering teams to excel.
Most importantly, you’ll be a leader who:
- See the bigger strategic picture and can guide the organisation’s future approach to emerging technologies.
- Ensure AI adoption aligns with business success—being more than just a technological initiative.
Culture & Commitment
Here at Northumbrian Water Group (NWG) and Essex & Suffolk Water, we value Diversity, Inclusion and Equity, encouraging every colleague to bring their authentic self to work.
Our Networks:
- Rainbow Support Network (LGBTQIA+)
- REACH (Race, Ethnicity, and Cultural Heritage)
- WiSTEM (Women in STEM)
- Thisability (Disability and neurodiversy)
These enable colleagues to engage in meaningful conversations that strengthen organisational awareness, understanding, and inclusivity.
We welcome applications from all, speaking to our commitment to an equal opportunity employer, cultivating diverse representation across all levels.
Disclosure:
This role requires completion of a DBS check prior to employment.
和平工EquationS:
We support the rehabilitation of former offenders for equitable opportunities in our community. Restrictions apply to certain unspent convictions to maintain a secure and safe environment for colleagues, customers, and third parties.
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About NWG
Our Purpose, Values and Vision
- Purpose: Care for the essential needs of communities and the environment today and in generations to come. We deliver reliable, affordable water and wastewater services.
- Vision: Become the national leader in sustainable water and wastewater services.
- Five Core Values: These guide everything we do.
Benefits
As we recognise a great team builds a great workplace, our reward package includes:
Professional Support:
- Generous holiday allowance (28 days + bank holidays and optional Christmas/New Year commissions).
- Option to buy or sell holidays.
Wellbeing and Development:
- 11% employer-matched pension (up to your contribution level).
- Award-winning ‘Tap Into’ benefits (includes mental and physical wellness programmes).
- Access to a healthcare app (digital GP), counselling and financial wellbeing support.
Sustainability & Transport:
- Salary-sacrificed car systems and bike-to-work schemes.
Financial Stability:
- Community savings and loan schemes.
- Life assurance when Injury Protection packages.
Company profile
NWG provides water and sewage to 4.2 million people:
- Northumbrian Water: 2.7 million customers in the North East.
- Essex & Suffolk Water: 1.5 million customers in the South East.
We’re committed to customer-centricity, ensuring great services with a focus on pivotal resilience and sustainability.
Note: The organisation also appreciates that not all listed skills may be present in ideal candidates – apply if you have some of the desirable qualities and experience!
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