Cencora
Head of IT
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Head Of IT - PhlexGlobal
Position Overview
The Head of IT will lead the technology strategy and operations for a growing organization (based in the UK, US and Poland) specializing in software and services for pharmaceutical companies globally. This role (based in Poland or the UK), involves managing a small internal IT team responsible for M365, core infrastructure, cloud platforms, and user access, while overseeing external vendors supporting critical business applications such as NetSuite, Mavenlink, ZenQMS, and ZenDesk. The Head of IT will ensure that technology aligns with business objectives, supports operational efficiency, and complies with relevant industry and regional regulations.
Key Responsibilities
Strategic Leadership
- Develop and execute the organization’s IT strategy to align with business goals and growth objectives.
- Collaborate with senior leadership to identify technology opportunities that drive innovation and operational efficiency.
- Act as a strategic advisor for technology adoption, ensuring scalability and long-term planning.
Infrastructure and Operations Management
- Oversee the management of Microsoft 365 (M365), including user access, email, collaboration tools, and security.
- Ensure proper management of domains, cloud infrastructure, and data integrity across platforms.
- Maintain IT infrastructure uptime, performance, and reliability, ensuring minimal disruption to business operations.
Vendor and Application Management
- Partner with external vendors to manage and optimize business-critical applications including but not limited to:
- NetSuite: ERP for financial and operational management.
- Mavenlink: Project and resource management.
- ZenQMS: Quality management system for compliance.
- ZenDesk: Customer support platform.
- Monitor vendor performance, negotiate contracts, and ensure SLAs are met.
- Manage integrations between internal systems and external applications.
Team Leadership
- Lead and mentor a small internal IT team, fostering professional growth and collaboration.
- Delegate operational tasks while ensuring the team delivers high-quality support and service.
- Define and track team KPIs related to system uptime, incident resolution, and user satisfaction.
Compliance and Security
- Implement and maintain cybersecurity measures to protect sensitive company and client data.
- Ensure compliance with regional and industry standards, including GDPR, UK Data Protection Act, and other pharma-specific requirements.
- Conduct regular audits of IT systems and processes to identify vulnerabilities and ensure data integrity.
User Support and Training
- Ensure timely resolution of IT issues and provide guidance for employees using internal systems and applications.
- Develop and deliver training programs to enhance employee proficiency with M365 and other tools.
- Maintain an IT help desk function to support day-to-day operations.
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Budget and Resource Management
- Manage the IT budget, including forecasting, cost control, and vendor expenditure.
- Optimize IT resources to balance cost-effectiveness and performance.
- Evaluate and recommend new technologies to improve operational efficiency.
Key Qualifications
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
- 8+ years of experience in IT leadership roles, preferably in a mid-sized company or within the pharmaceutical or software industries.
- Experience managing cloud infrastructure and SaaS platforms (e.g., Microsoft Azure, AWS).
Technical Skills
- Proficiency in managing Microsoft 365 (M365), including security and collaboration tools.
- Familiarity with ERP systems like NetSuite, project management tools like Mavenlink, quality management systems like ZenQMS, and customer service platforms like ZenDesk.
- Knowledge of cloud infrastructure management and domain administration.
- Strong understanding of cybersecurity frameworks and compliance requirements (e.g., GDPR, UK Data Protection Act).
Leadership and Communication
- Proven ability to lead and develop IT teams in a fast-paced environment.
- Strong vendor management skills, including contract negotiation and performance monitoring.
- Excellent communication and collaboration skills to work effectively with internal stakeholders and external partners.
Problem-Solving and Innovation
- Demonstrated ability to solve complex IT challenges and implement innovative solutions.
- Strategic thinker with a focus on scalability and efficiency.
Compensation and Benefits
Will allow for HR to interject more here on salary and benefits for this JD
Reporting Structure
- Reports to: Chief Technology Officer (CTO)
- Direct Reports: Internal IT team (e.g., 3 team members).
Additional Notes
This role requires a hands-on leader who can balance strategic planning with operational execution. The ideal candidate will have experience working in a global or regional capacity and a passion for leveraging technology to drive business success.
Regional Compliance Considerations
- GDPR and UK Data Protection Act: Ensure all IT practices comply with data privacy regulations in the EU and UK.
- Pharma-Specific Regulations: Familiarity with GxP (Good Practices) and other quality standards commonly required in the pharmaceutical industry.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Affiliated Companies
- Phlexglobal, Inc.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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Company Overview
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
Recruitment Scams
Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.
1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.
2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers
3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.
4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.
5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro
Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com
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