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Head of Lawyer Support
Location: Poole/Hybrid – 4 days on-site, 1 day remote
About Woodstock Legal Services
Woodstock Legal Services isn’t your typical law firm. We’re redefining the industry by:
- Eliminating jargon
- Delivering expert advice
- Working differently within the legal world
Our culture is built on:
- People-first mindset: Ideas are encouraged, collaboration is instinctive, and everyone’s contributions matter
- Investment in growth: We prioritise our teams as critical to our success
- Passion for service: From interns to senior leaders, we’re proud of the team we’ve built together
Combining Woodstock’s core values with Lawhive’s innovative tools enhances our ability to:
- Allow lawyers to thrive without operational pressures
- Provide clients with clear, expert, client-centred legal advice
- Maintain a unique culture where professional excellence meets personal fulfilment
Our growth since 2014 proves we’ve balanced: ✔️ High-quality legal expertise ✔️ Autonomy and flexibility for lawyers ✔️ Unmatched operational support
The Role
Title: Head of Lawyer Support
Reporting to: Director of Operations (Lawhive Group)
We seek a senior operational leader to:
- Own end-to-end Lawyer Support – ensuring Woodstock becomes the easiest legal practice to work in
- Drive modernisation of processes, systems, and culture
- Build and empower a 30+-person support team through experienced line managers
Key Focus Areas
You’ll oversee:
- Team Performance (30+ roles):
- Inbound support via digital channels (Intercom)
- Print & Post operations (mail security, precise distribution, physical workflows)
- Talent Leadership:
- Partner with HR to develop and hold accountable team leads and managers
- Scale leadership capabilities to match our growth
- Operational Standards:
- Define structure, SLAs, capacity models, and performance metrics
- Ensure accuracy, speed, and audit-readiness across legal workflows
- Process Transformation:
- Automate and digitise print/post, scanning, and document management
- Lead AI-enabled improvements in partnership with Lawhive’s tech teams
- Client/Consultant Support:
- Enforce standards for file openings, consultant time efficiency, and operational reliability
- Act as principal escalation point for complex cases
- Cross-Function Collaboration:
- Work closely with Lawhive’s Operations, Talent, and Product teams
- Engage in senior strategy discussions
- Commercial Responsibility:
- Manage budget and headcount planning with Finance & Operations Director
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Your First 12 Months: Key Milestones
By this point, you should:
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[Team Development] Solidify clear structures and defined leadership roles with a credible talent pipeline
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[Operational Rigour]
- Publish a formal Operating Model (flexible SLAs, capacity planning framework)
- Establish a real-time performance dashboard trusted by leadership
- Achieve measureable gains in turnaround time, accuracy, and lawyer satisfaction
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[Innovation] Introduce one fully realised change—such as upgrades to print/post automation, intake tools, or workflow integration—to reduce manual work and free up team capacity
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[Excellence Reputation] Lawyer Support should be recognised as a well-run, high-performing function across the Lawhive Group
What You’ll Bring
Non-Negotiable Experience
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Undergraduate or postgraduate qualification (or recognised equivalent in service operations)
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5+ years of departmental leadership in a 50+ FTE support functions (Legal, financial services, or healthcare experience commercially advantageous)
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Direct management of managers: Proven ability to develop leadership teams at scale
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End-to-end process ownership: Spanning strategy, governance, operations, and people
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Digital-first mentality:
- Advanced tools in capacity planning (SLAs, KPIs, Jira, Power BI, etc.)
- Automation & AI adoption (with trackable successes from prior transitions)
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Hybrid physical/digital fluency: Rock-solid management of print, post, scanning, and consult-driven workflows
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Stakeholder Agility:
- Credible with lawyers, C-suite, clients, and medium-sized teams
- Clear communication under pressure
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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Data-Driven Decision Making:
- Proficient in performance analytics (beyond sheet-and-table reports)
- Ability to build reliable dashboards and control rituals
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People Leadership:
- Authentic, supportive environment aligns accountability and care
- Low attrition, high growth
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Local Commitment:
- ** presenteeism** – 4 days in Poole, fulfilling the scalability needs of our hybrid-but-integrated hybrid model
Nice-to-Haves
- Regulatory domain familiarity: Prior experience in legal services or professional firms
- Legacy Practice Tooling: Exposure to LEAP, CaseMap, or Altlaw-style platforms
- PE-backed disruptive transition: Growth-from-sales mindset in startups or innovative scaling environments
Location & Working Pattern
- Base: Poole office (UK)
- Hybrid: 3 days onsite (required for transition periods, print/post, team alignment), 1 day remote (with approval)
Flexible due to implementation scheduling—purposeful office deployment ensures consistent operational momentum.
Interview Process
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Emerging Fit Call Interaction with our Talent team.
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+ Operational Leadership Exercise Working session on how you’d apply principles to live Woodstock workflows.
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Values Match Structured discussion with Leadership on our core guiding principles.
Benefits Package
(Linking values to tangible perks)
Remuneration
- Salary: Market competitive for £90k–£110k base, range set by scale, experience, and growth potential
Time Off
- ✈ Generous leave: 33 days (25 + bank holidays) + your birthday off
- 🎄 Extended holidays: Staff select their personal lowest-work Christmas week (20% of non-exam years)
Financial Security
- ⚖️ 6% pension contribution
Legacy & Purpose
☮ Philanthropy: Team-wide ‘Charity Fortnight’ programme volunteering
(CTC aligns with market banding; private wellbeing packages and hybrid tools available for pressurised roles.)
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